ArcGIS, I couldn't live without it. Best product in the world
November 13, 2020

ArcGIS, I couldn't live without it. Best product in the world

Frank Goehner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ArcGIS

I have been a user of ArcGIS Desktop since the initial release of 8.0, and I manage a team of people that use it. It's currently used by pretty much every department at my municipality, from Emergency Operations, field data collection, internally mapping requests to name a few. The tools are used daily by staff that need to create report maps, determining if an planning application is viable. Our staff have also developed 3D models and are served up through web services to internal and external parties. We have also taken advantage of their portal technology for the publishing of Open Data. The tools have streamlined our business processes, and we can not function with out them.


  • Easy to use and learn
  • Extremely powerful for integration with other systems
  • Always being enhanced and upgraded
  • The cloud technology is rock solid


  • If your not on an Enterprise License Agreement, it can be expensive
  • If you are migrating to, this can be difficult. Use a consultant to assist
  • Increased staff productivity
  • Development of a internal tools, enabled staff to do their own work, with out coming to my staff for simple requests
  • Implementation of tools, and increased data collection in the field
To be honest, there isn't really any competition to ArcGIS, while there are smaller applications such as QGIS, they are not enterprise. Meaning that they might do onething well, but not at a enterprise level. Other applications such as Google Maps API, and Mapbox, is just an API, and it can't due true enterprise work.
Once set up, the tools are extremely easy to use. I had a staff member develop a tool for field data collection, that included an external and internal dashboards to monitor progress in days. The field workers that collected the data, barely knew how to use a computer, and within minutes they could use the application that was configured for them.
Excellent, I can't say enough about the support. From telephone technical support, to user forums managed to by Esri, to external forums, they are top notch. We have never had an issue in using their support. They also have weekly webinars, to showcase new technology, and each year have the worlds largest GIS tradeshow with over 10,000 particpants. Can say enough

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The application is best for organizations that need an enterprise GIS system. All students that are graduating from School that took GIS classes will have learned ArcGIS. If you need a GIS to do high end analytics, data science, or down to basic mapping, this is the tool for you. If you need to integrate your GIS with systems such as SalesForce, SharePoint, or virtually any other system, this is the tool that you should use. My organization can not survive with out ArcGIS


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