Item: Articulate 360
Rating: 10
Author: Verified User

Overall Satisfaction with Articulate 360

Use Cases and Deployment Scope

Developing training material for engineers and maintenance technicians in production support

Pros and Cons

Pros

Flow between training slides
Adding video content
Learner interaction

Cons

Reviewer access see presentations and commenting

Return on Investment

Clear instruction provided to front line maintenance technicians to support ourbbusiness

Ai has been amazing to compile date and other inputs and create outlines and detailed content. This has made content creation faster and the quality of work is good. Results need to be reviewed and verified as ai often did not receive clear picture of what I am thinking and does a best effort attempt.

Usability

I do not use the software personally to create content but do reviews and end user training. With Articulate we get high quality results and have a better training experience. Product has met our needs and we are using it with professional users

Alternatives Considered

Easygenerator

Key Insights

Do you think Articulate 360 delivers good value for the price?

Yes

Are you happy with Articulate 360's feature set?

Yes

Did Articulate 360 live up to sales and marketing promises?

Yes

Did implementation of Articulate 360 go as expected?

Yes

Would you buy Articulate 360 again?

Yes

Other Software Used

Cornerstone Galaxy

Likelihood to Recommend

Meets my needs currently and produces a good product and can easily be updated

Using Articulate 360

Users and Roles

3 - Engineering

Support Headcount Required

5 - Managers in engineering

Business Processes Supported

Easy of use
Quality product
Access to functions

Innovative Uses

Immersive content
360 camera walkthrough
Personalized experience

Future Planned Uses

Ai
Training lookup
Keyword search

Likelihood to Renew

We are getting the results we are seeking no issues all with the software and team is using the tool well

Evaluating Articulate 360 and Competitors

Products Replaced

Yes - Easy generator software was used prior tobadopting

Key Differentiators

Other

Team members had prior experience with Articulate and convinced leadership to purchase to product for them to use

Evaluation Lessons Learned

I would not do anything different than what Brandon the first time as the result resulted in the result we ended up with

Articulate 360 Implementation

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Articulate 360 Support

Support Rating

No issues no concerns

Articulate 360 Customer Support Pros and Cons

Pros	Cons
Good followup Problems get solved No escalation required Support understands my problem Quick Initial Response	Slow Resolution Less knowledgeable Not kept informed Difficult to get immediate help Support doesn't seem to care

Premium Support

No we did not purchase the premium. It was not needed at the time we purchased.

Bug Resolution

Using Articulate 360

Usability Pros and Cons

Pros	Cons
Relatively simple Technical support not required Consistent Convenient Familiar	Do not like to use Difficult to use Not well integrated Slow to learn Feel nervous using

Easy Tasks

Reviews are good to access the content
Reviews are good to access the content
Nothing here

Comments

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