Item: Ascentis (discontinued)
Rating: 7
Author: Bill Cabey

Support Rating

I have found Ascentis support very responsive on the recruiting module and support on the performance module has improved significantly over the past few months.

Use Cases and Deployment Scope

We use Ascentis for general HR, Recruiting and Performance Management. It allows us to scale our HR functions without adding HR staff to support our growing employee base. Additionally, it provides significant improvements in our recruiting and performance management processes.

Pros and Cons

The system does a good job of allowing the employee manage their benefits information.
The system's recruiting module is particularly good at parsing candidate resumes into the relevant employee application fields.
The recruiting module has good workflow functionality that provides those involved in the recruiting processes with proactive notifications and reminders on steps in the recruiting process.

The performance module's user interface needs improvement.
The recruiting module could use better search features.
There is a fair amount of inconsistency between the UIs of the different modules. This needs to be brought into a single common user interface.

Return on Investment

We have realized efficiencies by being able to support staff growth without adding to our HR staff.
The recruiting module has saved us time and $ managing the recruiting process.

Alternatives Considered

We have used ADP's HR offerings prior to our Ascentis implementation. We find the Ascentis system to be much better than ADP.

Exceptional Examples of Ascentis (discontinued) Support

I can't recall a specific incident at this time.

Likelihood to Recommend

Overall, the recruiting module is fairly strong. The ability to create new requisitions is fairly straight forward once you have your standard job descriptions and related data loaded. The feature that parses resume content into the employment application is excellent. Would like more consistency in the user interface and a more intuitive web-based UI design.

The performance module is OK. The ability for employees and managers to record content during the year is a good feature. The annual performance evaluation process is fairly straight forward - we were able to roll it out to over 60 employees and did not have any issues. The way competencies are set up and managed by job title could be improved and the lack of a total competency score is a deficiency.

Ascentis is a Solid HR Solution

Overall Satisfaction with Ascentis HR