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Ascentis Self-Service has saved me hours of work!
March 21, 2018

Ascentis Self-Service has saved me hours of work!

Jennifer Lee, CSP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ascentis HR

The support team has always been extremely helpful and patient with our questions. My only complaint would be that sometimes it may be a 24-48 hour turn around time to get support.
We use Ascentis HR across the organization for our permanent employees. Our employees have been happy with the switch to Ascentis, as they can now see and print their pay stubs from the self-service [portal], change personal information (address, W-4, etc.) as well as see their accrued PTO in timekeeper.
  • Benefit enrollment through the self-service portal has been extremely helpful and saved lots of time.
  • The report wizard is wonderful! What a breeze running the annual EEO-1 report!
  • The ability to change managers for an entire department with one entry vs. individual entries for each member of that department saves is a time saver.
  • I found building the benefits for open enrollment to be quite confusing. This may get easier with experience, but I found it to be difficult.
  • Although employees have access to their pay stubs in the self-service portal, it would be helpful for their manager to have access to their stubs as well.
  • As we have been using Ascentis for less than a year, it is still too early to tell.
During our first benefit open enrollment with Ascentis, the support team was fantastic!

The Employee Self-Service portal has been a huge time saver for our company.

Open enrollment was much easier than ever before with the online access and options.

As a staffing company, we do our own payroll and tax reporting. For this reason, we did not purchase the tax portion of Ascentis, and we have had trouble running some of our quarterly tax reports that we were able to run with our prior software vendor.

Ascentis (discontinued) Feature Ratings

8.8
Employee demographic data
10
Employment history
9
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
7
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.2
Pay calculation
8
Support for external payroll vendors
Not Rated
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
8
Reimbursement management
8
8.7
Approval workflow
8
Balance details
9
Annual carry-forward and encashment
9
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
10
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
9.5
Report builder
9
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Ascentis HR Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Support understands my problem
Support cares about my success
Slow Initial Response
Yes

Using Ascentis HR

As a user of the software for less than a year, we still have much to learn. There are many areas of the software that we are just not completely comfortable with yet. Still much to learn. Several of our employees will be attending the Ascentis training in May, and we are really looking forward to learning more.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Lots to learn
Yes