Item: Ascentis (discontinued)
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

It's being used for HRI data management and benefits administration. It's only being used in North America. The business problems it addresses are benefits administration, HR personnel record keeping which feeds into our payroll system.

Pros and Cons

ACA Reporting once you figure out the process is fairly simple.
Ability to edit company info and add departments etc.

Overall user experience is very clunky - it appears like it's old software, there's often a lot of steps involved to do a task that could be set up in a much simpler way.
The system can be unreliable - would prefer it was fully web-based rather than web and remote desktop.

Return on Investment

No traceable impact on ROI.

Alternatives Considered

Workday

I wasn't involved in the selection process for Ascentis HR.

Other Software Used

Workday Human Capital Management, Oracle Access Management

Support Rating

The account manager we have is lovely and very responsive - from a technical perspective they could do more to follow through and own issues.

Exceptional Examples of Ascentis (discontinued) Support

We were having difficulties with Ascentis functionality and integrations with healthcare providers - we were provided a new account manager after we had one who did not take ownership of the issues.

Likelihood to Recommend

If someone were procuring a new HRI administration system I would not likely recommend Ascentis, there are newer cloud-based technologies which are easier to use and more reliable. If it was a small business looking for a cost-effective but not perfect solution it could be okay.

Ascentis HR Review

Overall Satisfaction with Ascentis HR