AskNicely for a Retailer
April 12, 2018
AskNicely for a Retailer
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with AskNicely
We use AskNicely to get actionable feedback from our customers after a Zendesk ticket has closed. We've recently used it to also integrate with Magento (through Zapier) to understand the customer experience after purchasing. We have future plans to roll this out into our store experience as well. AskNicely makes it really easy to integrate and get the NPS scores. Furthermore, it's very easy to segment the data and make more granular decisions.
- Easy to integrate with existing platforms (Zendesk, Magento, Zapier)
- Easy to use for consumers
- Easy to train users to use the admin portal
- Actionable weekly summary emails on the NPS score
- An API call to submit user NPS scores through our own surveys - though this is likely a design decision
- Trend analysis across feedback through NLP. We're currently using Google's NLP Cloud to do this.
- Let's us see key areas where our customers are both happy and unhappy- can remedy these to increase UX
- Can set KPIs for various teams using NPS score