GREAT way to stay in contact with customers and increase online presence
Brad Winters | TrustRadius Reviewer
May 15, 2018

GREAT way to stay in contact with customers and increase online presence

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with AskNicely

We use AskNicely as an automated touch point with each of our customers twice throughout the year. We also generate referrals, online reviews, as well as testimonials using their software in addition to gauging general customer satisfaction.
  • Generating Online Reviews
  • Automate Customer Contact Points
  • Generate Honest Customer Feedback
  • If there was a way to directly link a Google Review to a 9 or 10 response that would be excellent
  • An integration with our Agency Management system that automatically loaded new email addresses for survey disbursement would be awesome also
  • Our Google search listing has moved forward 3 pages since beginning the automated email for online reviews. We have generated a significant increase in calls/requests just from this alone.
  • We have been able to gather some excellent customer testimonials for use on our website and in print distribution to help increase customer retention and trust.
  • Customer Surveys
I would highly recommend this software to any company looking for a method of automating customer contact throughout the year without filling customer inboxes with unwanted spam. In addition, any company looking for an increase in online reviews (i.e. Google, Facebook, etc.) should also consider AskNicely as by simply sending another automated response to reviewers leaving a 9 or 10 rating has been able to triple our online reviews in less than one month!

AskNicely Feature Ratings

Survey templates
10
Themes
10
Custom logo/branding
10
Changes to live survey
10
Question design help
9
Multiple question types
9
Survey logic flexibility
10
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Vendor-offered crowdsourcing
9
Respondent restrictions
10
Access controls
10
Compliance
10