Ask Nicely works for us
Drew Hildebrandt | TrustRadius Reviewer
May 28, 2018

Ask Nicely works for us

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with AskNicely

It is being used by the entire company to have our leisure facilities actively engaging with our customers across both Australia and New Zealand.
  • The obvious one is providing an instant assessment of how many advocates we have as opposed to detractors. This is used as a performance measure for sites and sometimes as a KPI for our clients
  • It is a wonderful engagement tool providing customers with the opportunity to provide us with feedback that we will see instantly and be able to respond to. Our ability to hold people to account by being able to see the response is excellent
  • The theme buckets are a tremendous way of identifying the key areas of your service and to hone in on the hot spots that require focus
  • The layout of the dashboard. There is actually too much information if I’m honest, which can confuse. And I’d love to see the theme buckets at the top. However, this formatting may be possible, not sure we’ve asked.
  • It’s difficult to measure but we are certain members have been saved and our ability to draw further members from our advocates enhanced.
  • Employee Surveys
  • Customer Surveys
Any organisation where the customer is critical to the business, AskNicely is an invaluable tool.

AskNicely Feature Ratings

Survey templates
10
Themes
10
Custom logo/branding
7
Changes to live survey
9
Question design help
9
Multiple question types
9
Survey logic flexibility
9
Response tracking
9
Data export
9
Standard reports
9
Custom reports
9
Analytics
9
Vendor-offered crowdsourcing
9
Respondent restrictions
9
Access controls
8
Compliance
9