Ask Nicely works for us
May 28, 2018
Ask Nicely works for us
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with AskNicely
It is being used by the entire company to have our leisure facilities actively engaging with our customers across both Australia and New Zealand.
- The obvious one is providing an instant assessment of how many advocates we have as opposed to detractors. This is used as a performance measure for sites and sometimes as a KPI for our clients
- It is a wonderful engagement tool providing customers with the opportunity to provide us with feedback that we will see instantly and be able to respond to. Our ability to hold people to account by being able to see the response is excellent
- The theme buckets are a tremendous way of identifying the key areas of your service and to hone in on the hot spots that require focus
- The layout of the dashboard. There is actually too much information if I’m honest, which can confuse. And I’d love to see the theme buckets at the top. However, this formatting may be possible, not sure we’ve asked.
- It’s difficult to measure but we are certain members have been saved and our ability to draw further members from our advocates enhanced.