TrustRadius
We love AskNicely
https://www.trustradius.com/surveysAskNicelyUnspecified9.748101
Sean Lockwood profile photo
May 15, 2018

We love AskNicely

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with AskNicely

We use AskNicely in Sales, Sales Support, and Marketing. It gives us a great amount of insight into our customers. We are able to segment the responses in order to see what needs to be fixed and what we need to continue to do.
  • The interface is simple and intuitive.
  • AskNicely is always pushing through little improvements like auto-reply by score or the new TV app.
  • Simple to set up and get started.
  • When we signed up, AskNicely said they were working on an API to MS Dynamics CRM. We have been on board for 18 months, but there is no API as of yet.
  • I would like the ability to correct segments when loaded, as sometimes we have listed accounts incorrectly and had to ask Asknicely to fix it.
  • Bill from an American Bank. I have to pay an international bank charge each month as the invoice is coming from NZ.
  • We have seen our rate of customer retention grow 3% since starting with AskNicely.
  • Customer Surveys
If you are a subscription-based business AskNicely is a great way to see how well you are performing in the eyes of your customer before the renewal period. Any business that wants to know what customers think and how to improve should be using NPS.

AskNicely Feature Ratings

Survey templates
10
Themes
9
Custom logo/branding
10
Changes to live survey
10
Question design help
8
Multiple question types
8
Survey logic flexibility
8
Response tracking
10
Data export
10
Standard reports
9
Custom reports
6
Analytics
9
Access controls
10
Compliance
9