Jira for projects, change management and break fix
March 24, 2025

Jira for projects, change management and break fix

Jeff Hoyle | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Atlassian Jira

We use it for change management, break fix tickets and projects. For projects it works really well and we've figured out how to make it work for change management when everyone follows our instructions. For break fix it works fine but I'm not sure if it is the best tool for the job. We are looking at changing to Salesforce even though we've figured out how to make everything work.

Pros

  • It allows us to customize workflow
  • Allows for us to build templates
  • Allows for the creation of sub tasks that can be assigned to different people.

Cons

  • We have not figured out how to enforce all of the workflow
  • Setting security for certain actions may not always be possible.
  • It does help with project management and it worth the investment there.
  • The amount of work it takes to use it for change management is too much.
I think we're trying to use it for more than it is designed to be used. If there is a change management module I do not think we have it. We've created ways to do change management and we have passed audits because it's good enough but I have used better products for that purpose with other companies.
I may not have the correct Salesforce product name but we used their version of break fix and project management and it worked well out of the box. I thought that part was called Remedy but something else came up in the search. For Confluence we like it for sharing documents related to projects and using it along with other products.

Do you think Atlassian Jira delivers good value for the price?

Yes

Are you happy with Atlassian Jira's feature set?

No

Did Atlassian Jira live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Jira go as expected?

I wasn't involved with the implementation phase

Would you buy Atlassian Jira again?

Yes

I think it's great for project management, we just have trouble customizing it for all of our needs. For change management either we need to do a lot more work on what we've built or we need to go to another solution. I think that with break fix tickets we could make it work better but it takes a lot of work.

Atlassian Jira Feature Ratings

Project Management
5.6
Task Management
9
Resource Management
3
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
4
Team Collaboration
4
Support for Agile Methodology
8
Support for Waterfall Methodology
8
Document Management
2
Email integration
8
Mobile Access
7
Timesheet Tracking
Not Rated
Change request and Case Management
3
Budget and Expense Management
Not Rated
Professional Services Automation
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

Comments

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