Item: Automox
Rating: 8
Author: Jack Fogarty

Overall Satisfaction with Automox

Use Cases and Deployment Scope

We use Automox to push out critical Microsoft patches to all our workstations, we also use it to see which devices are in compliance using its built in reporting features. Sometimes a number of devices will require certain pieces of software to be updated or installed at once, we have created custom worklets for use cases like this which has been very helpful. We have also created worklets to verify things like; administrator accounts on certain computers.

Pros and Cons

Pros

Ability to easily push out patches
Gathers detailed information about workstations and organizes them in a readable manner
Allows the ability to build custom worklets
Allows the ability to see which devices are compliant without update and security policies

Cons

Tutorials and guidance for more advanced use cases of worklets (For example, making it easier for administrators to create a worklet that would gather all devices in an organization that have a certain software installed, export it to a CSV with information like user account, software version, etc.)
More ability to Automox agents to detect Linux processes and software packages

Return on Investment

Positive - Saves a lot of time because most of our updates are pushed out manually
Positive - Saves time when we can push out or do work on multiple computers at once, without distributing users working on them using worklets
Positive - Helps us maintain a good cyber security posture by using reporting to see computers that have not received critical updates, this can be accessed easily in the software reports

Patching

I was not here when it was implemented, so I am not best suited to answer this question, as I joined later.

Usability

It's extremely straightforward and the UI is beautifully designed, even someone with little IT background would be able to understand a bit of what's going on.

Key Insights

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

Yes

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

Other Software Used

SysAid

Likelihood to Recommend

Well suited for small-medium sized businesses with an internal IT department that wants to pushout Microsoft updates to a domain, and occasionally needs to use Automox worklets for certain PowerShell automation tasks / performing PowerShell tasks on a number of computers at once. Since Automox provides a lot of fine grain detail, I'm not sure if it would be the best choice for a very large enterprise with a lot of computers, but I'm not 100% sure because my company is small-medium sized.

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