Automox for Patch Management
June 23, 2025

Automox for Patch Management

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Automox

We deployed Automox to manage approximately 100 endpoints across our organization. The IT team primarily uses it for patch management, asset inventory, and remote desktop support. It plays a crucial role in maintaining system security and visibility. Automox is used on a daily basis to support staff efficiently, streamline troubleshooting, ensure all systems remain up to date, and reduce downtime. Its centralized dashboard allows us to proactively manage updates, remotely access user machines, and track hardware/software assets in real-time.

Pros

  • Patch Management - The worklets are deployed easily once they are created.
  • Asset management - We can quickly see what devices are online and support them quickly.
  • Worklets - there are many predefined worklets you can apply to your systems easily

Cons

  • Remote Desktop support- Sometimes it takes a long time for a connection to a remote computer, but once connected it works great.
  • Autmox patching has become almost a set it and forget it utility for our environment. We have an MSP help with the care and feeding.
  • The patching has saved us time in having to instruct the users how to patch their computer or having our 2-person IT team patch them.
After implementing Automox, we have experienced time savings almost immediately. Patches are deployed consistently, making it less error-prone than manual patching. We have improved security through the timely deployment of operating systems and third-party security patches. We transitioned from reactive to proactive measures, and I believe we are now working in a more secure, stable, and efficient environment.
The remote control feature in Automox is noticeably slower compared to our previous remote desktop solution. It requires downloading a client app on the endpoint, which can be time-consuming and occasionally unreliable. Depending on network conditions or endpoint configurations, it may take multiple attempts to establish a stable remote session, impacting support efficiency.
TeamViewer excels in remote support, but lacks in patch management. Automox's patch management is reliable and stable.

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

As a 2-person IT Team, Automox really helps us manage endpoints that are spread across multiple states. Being able to schedule when the patches are deployed is very useful. We can deploy OS and 3-rd party patches during off hours to reduce endpoint downtime. It's not as easy to manage our air-gapped endpoints with Automox. These require a more hands-on approach.

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