AutoTask Review @ Tabush Group
March 25, 2016

AutoTask Review @ Tabush Group

Isaac Beyda | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Autotask

AutoTask is used by almost our entire office. The technicians use it to create support tickets, store information of client networks, and to track the time worked. The executive part of the office uses AutoTask to bill our clients for the time the technician put in for working on the issue at hand.
  • The search feature is very convenient. I like how you can search by client, ticket, asset, contact name, etc.
  • I like the interface of AutoTask. It's clean and easy to navigate through for users to find what they need.
  • These are strengths of AutoTask because when a company looks for a product similar to this they want something that is easy for them to use, and not going to have to call support at any time.
  • When entering time, sometimes you won't be able to enter the time and have to refresh the page, when you do so you lose the time you had running.
  • When creating a ticket it always asks you "do you want to close this window?" Obviously I do if i just created the ticket. Please remove that.
  • Asset's should have more options and even an option to type in the Asset Type by yourself.
  • It has had a positive impact on my business objectives. Whenever a user calls in I'm able to create a ticket with all the information needed easily and quickly because of the simple interface.
Kaseya Virtual System Administrator (VSA), VMware Horizon View, VMware vCenter Server

Autotask PSA Feature Ratings

Using Autotask

20 - Tech Team, Account Managaers, Billing.