Wonderful Product
October 16, 2018

Wonderful Product

Krystle Pelayo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

Avalara is used to prepare our sales tax returns. Multiple departments utilized it such as payment processing for creating refund transactions or our development team to implement new changes between platforms.

Pros

  • Tax rates are always up to date
  • Efficient

Cons

  • Customer Service is absolutely terrible.
  • Terms and conditions
  • Unclear of what they truly offer
  • Able to calculate the tax rate at time of purchase
Avalara was already implemented when I started at my job
Gets the job done
Suited to prepare your returns for you and unsupportive when in need of tax advice.

Comments

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