Avalara Reviews

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384 Ratings
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Score 8.3 out of 100

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Reviews (1-25 of 193)

Rebecca Fortman, MBA | TrustRadius Reviewer
February 14, 2020

Tax compliance made easy

Score 10 out of 10
Vetted Review
Verified User
Review Source

Implementation

6
We implemented back in 2014 and I wish the team that had set us up had spent more time showing us why certain values were selected and how to set up or change items on our own. There have been several areas since implementing the actual tax filing module last year that we have needed to go back to the support team to change things that we should have known (had they spent more time with us at the beginning of initial Avalara set up).
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Yolie Nguyen | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Implementation

7
Avalara focuses a lot of its integration with larger ERP systems such as Quickbooks, Great Plains, Sage, etc. However, for other one-off ERP systems, such as e-PIC, the integration was quite challenging and there was a lack of support and knowledge on behalf of Avalara.
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Kathleen Gage | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Implementation

7
Our company management did not allow enough time for implementation. I was also very disappointed that the implementation team were not available on day one of go-live; we had a lot of issues the first week of go-live, and that more direct support should have been available. Waiting over an hour on the phone to get problems addressed only to be told the issue would have to be escalated to another team was extremely frustrating.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Implementation

9
There were some bumps in the road in implementation, as there always are with new software. Some patience is required, especially if you need to set up custom tax rules as our corporate parent required. The other issues we had were around how to correct invoices if the sales tax was incorrect.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Implementation

7
Implementation should involve more time taken to see where a company has legitimate nexus. Consumers with little to no knowledge clicking boxes of states/localities can cause unneeded sales tax liabilities.
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Anonymous | TrustRadius Reviewer
October 25, 2019

Easy to use!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Implementation

1
No implementation was completed before I came on board. I would like to look into this more once I have more time.
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Anonymous | TrustRadius Reviewer
October 03, 2019

Mediocre at best

Score 1 out of 10
Vetted Review
Verified User
Review Source

Implementation

1
HORRIBLE implementation. I've implemented a lot of systems and worked with a lot of customer service. This was the worst implementation experience, ever. Unprofessional, not knowledgeable, not helpful. They get an F in my book, along with few expletives.
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Jordan Keil | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Implementation

6
The rating of a 6 was not because I was displeased with Avalara's service or implementation team. The implementation process and implementation team were great. The issue I had with implementation was finding the time of an implementation specialist to devote to our account. With the fast growth of Avalara, my specialist always felt rushed which made me feel I did not get adequate time or support.
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Elaine Ware | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Implementation

9
The Avalara staff had a definite game plan tor implementation, and were very knowledgeable. The setup process took a little time and a few phone calls, but that was nothing compared to the time we were going to be saving from no longer calculating taxes manually.
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Sandy Labun | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Implementation

5
Make sure to do customer and vendor address cleanup before implementation. This will help avoid calculation errors. A lot of certificate clean up should also be done before uploading exemption certificates to CertCapture especially if using managed services to validate the certificates. We used managed services to validate our certificates and we experienced a 60% error rate and needed to go back and redo the work they had done. Most of the errors were noting a certificate as signature missing when there was a signature or expired date when there was a valid date on the certificate.
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Kathy Kuhn | TrustRadius Reviewer
May 13, 2019

Avalara Review

Score 9 out of 10
Vetted Review
Reseller
Review Source

Implementation

8
Most software companies have free sandbox environments for testing, I was very surprised that Avalara charges for the use.
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Kevin Hughes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Implementation

9
We did our own implementation years ago, but we work with customer implementations regularly. We need to be very specific with our timelines and expectations for their implementation team, as they are very busy with their recent large increase in sales and implementations. Communication is the key to success with them, like others.
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Feature Scorecard Summary

Sales and Use Taxes (105)
8.7
Cross-border Taxes (25)
8.4
VAT / GST Taxes (23)
8.2
Energy and Fuel Taxes (16)
8.3
Geolocation for Tax Assessment (60)
8.7
3rd-Party Software Integrations (75)
7.9
Tax Data Reporting (88)
8.0
Compliance Administration Management (66)
8.2
Tax Exemption Processing (72)
8.2
Tax Document Management (71)
8.3
Complex Tax Scenario Management (52)
7.3

About Avalara

Avalara aims to help businesses get tax compliance right. Avalara customers can manage tax obligations from state, local, and other tax authorities around the world through the platform. Avalara states that the value proposition for users is that its tool provide efficient and more accurate solutions for managing those requirements.

The Avalara Tax Compliance Suite — Avalara AvaTax, Avalara Returns, and Avalara CertCapture — offers solutions for various transaction taxes, including sales and use, VAT, excise, communications, and others. Through the suite, users can calculate taxes, file and remit returns, and comply with document management requirements. More than 700 integrations are available for accounting systems, ERP and CRM providers, ecommerce platforms, and more. The company also offers Professional Services including Tax Advisory Services, Implementation Services, Managed Services, and Support Plans and Training to help customers prepare for and achieve compliance.

Categories:  Tax Compliance

Avalara Features

Type of tax Features
Has featureSales and Use Taxes
Has featureCross-border Taxes
Has featureVAT / GST Taxes
Has featureEnergy and Fuel Taxes
Tax Reporting & Compliance Features
Has featureGeolocation for Tax Assessment
Has feature3rd-Party Software Integrations
Has featureTax Data Reporting
Has featureCompliance Administration Management
Has featureTax Exemption Processing
Has featureTax Document Management
Has featureComplex Tax Scenario Management
Additional Features
Has featureCentralized tax management: Unify sales and use tax calculation, document management, and returns preparation under a single platform.
Has featureGeospatial location: Tax calculations delivered on-demand, with geospatial location technology to map rates to exact locations.
Has featureIntegrations: AvaTax connects with more than 700 prebuilt integrations to connect with your accounting, ecommerce, POS, and other systems, plus an advanced API.
Has featureCloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure you are using the most current information.
Has featureExemption management: Request certificates from vendors and store them electronically for easy access and to effectively track expiration dates. Send automatic renewal requests before certificates expire.
Has featureReturns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling you to pay all your returns with a single source of payment.
Has featureExcise tax: Calculate tax, prepare signature-ready returns, and track exempt customers efficiently for petroleum products, including excise, environmental, and sales and use taxes in the U.S. and Canada.
Has featureLodging: Manage lodging tax for your hotel or rental property with a solution that plugs into your reservation software to deliver lodging tax calculations in real time as well as prepares, files, and remits your lodge tax returns.
Has featureCommunications: Delivers tax calculations on a broad array of communications transactions by directly connecting to your current billing or ERP system, or to an in-house build via API.
Has featureVAT, India GST, and Brazil: Master the complexity of selling overseas with solutions for global businesses; from complete European VAT solutions to full compliance in Brazil, or GST in India.
Has featureCross-border: Cross-border sales are riddled with complex taxes, duties, shipping costs, and fees. With Avalara, you can calculate the final cost of global commerce transactions so your customers aren’t surprised by hidden costs.

Avalara Screenshots

Avalara Video

Skip the line. In three, easy steps we will get you started with Avalara's premier sales tax automation and compliance software. Find out how, today.

Avalara Downloadables

Avalara Integrations

3dcart, BigCommerce, Drupal, Microsoft Dynamics GP, NetSuite, PrestaShop, QuickBooks Online, Sage 500 ERP, Sage Intacct, SAP Business One, Yahoo! eCommerce, Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Magento Commerce Cloud (formerly Magento), Epicor Manufacturing Express Edition, Pinnacle Cart, Quickbooks

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Avalara Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Avalara Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Mobile Web