A Not so Taxing Software
October 18, 2018

A Not so Taxing Software

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • CertCapture

Overall Satisfaction with Avalara

We use Avalara to manage our sales tax calculations as well as handle our resale certificates. We use it across our business organization. Avalara ensures that we have proper sales tax calculations and collections and provides peace of mind that we are doing it correctly.

Pros

  • Easy user interface that allows for all skill sets to use the information
  • Responsive representatives who are always willing to help
  • Detailed reports that provide all information necessary to assist in easy filings

Cons

  • It's not always easy to figure out if your setup is correct. It requires going through different departments and digging through data to confirm.
  • Automatic rate changes that do not need to be done through manual tax tables has saved significant amounts of time.
  • Return preparation and filing has been streamlined and the time needed to do the calculations has been cut in half.
  • The software does not make it easy to find exceptions to the rule. Everything is black and white with no room for the "what-if" scenarios that all companies face.
Easy to use functions and helpful representatives make Avalara one of the easiest programs to use.
We use the exemption certificate managment. It is a great tool to manage all certificates and also allow for less manual work.
Avalara is well suited for mid-size companies. I believe that it would become too manual and cumbersome for larger organizations.

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