Sales tax made easy
Yvonne Vigil | TrustRadius Reviewer
May 10, 2019

Sales tax made easy

Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • AvaTax
  • CertCapture

Overall Satisfaction with Avalara

We use AvaTax to process customer orders and calculate the correct sales tax and also manage our tax-exempt certificates with CertCapture. It has solved using the wrong sales tax rates and has helped us to be in compliance with resale certificates. Getting ready to work with an auditor has been made easier with Avalara.
  • Manage resale certificates
  • Calculating the correct sales tax rate
  • Keeping up with expired resale certificates
  • Whoever answers the questions on the helpline is not always knowledgable
  • We do not know who our rep is
  • Wish there were user boards
  • With CertCapture, I have a team of three. We work on CertCapture 3 times a day for approximately 15-20 minutes. I cannot speak for the rest of the company as I do not manage them.
  • I am confident when I get sales tax from AvaTax and convey it to our customers.
We are currently working on a new implementation. When implementing, ask more questions and attend a Crush (Avalara) conference prior.
  • Working on implementing Infor SyteLine this summer
It has not been that difficult.
I feel like I was self-taught with the initial implementation. It was not hard to use and easy to train others on.
We have benefited overall from Avalara.
From my experience, it handles the sales tax and management of the exempt certificates well. I have not had any scenarios where it is less appropriate.

Avalara Feature Ratings

Sales and Use Taxes
10
VAT / GST Taxes
10
Geolocation for Tax Assessment
10
3rd-Party Software Integrations
9
Tax Data Reporting
9
Compliance Administration Management
9
Tax Exemption Processing
10
Tax Document Management
10
Complex Tax Scenario Management
9