Item: Avalara
Rating: 10
Author: Dianne Spillner

Use Cases and Deployment Scope

We currently use Avalara to calculate all of our customer invoices. It is being used across the whole organization and is connected to our ERP system. It has helped us become more compliant with our sales tax. Since we use Avalara for Returns as well, it has taken that responsibility off of me. Avalara has taught me a ton about tax too.

Pros and Cons

Timely Returns
Communications
Solving support issues quickly.

Communication from our account manager on new products.

Return on Investment

We have become more tax compliant since using Avalara.
We were audited by Washington State and Avalara's reports so easy to pull and send to the auditor.
Time spent doing taxes has decreased by 75%!

Systems Integrated With

ERP Software - ECI Solutions

Not difficult at all!! Avalara and ECI Solutions took care of everything!

Usability

I was able to login into AvaTax and get what I needed without any training. It is very easy to train someone else on as well.

Additional Capabilities

Avalara Returns

I was not familiar with doing returns for some of the states we have nexus in. Since signing up with Avalara, I feel more confident about registering in other states since I know Avalara will do the returns for us.

Likelihood to Recommend

For a company with cross-border sales, Avalara is very helpful. For companies that just sell to customers in just 1 state, Avalara isn't needed as much. They would still be helpful.

Highly recommend Avalara!

Modules Used

Overall Satisfaction with Avalara