Trusted service
November 17, 2020

Trusted service

Julian Ospina | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

My organization uses everyday Avalara and is one of the best tools and partners for our taxes. Is been used across the whole organization, but with special emphasis in the sales and revenue department. Avalara addresses the tax problem, especially when the company sells its products in different states and even outside of the United States.

Pros

  • Calculate sales tax
  • Filling and pay the returns
  • Constantly support and integrate with the ERP system
  • Training and research

Cons

  • On time reports and alerts
  • Budget friendly
  • More options to reduce costs.
  • Excellent positive impact on the operations.
  • Slowed the time to spend calculating sales tax
  • Increment the accuracy of the rates
  • Increment the accuracy of the rates
  • ERP Software
  • E-Commerce
Avalara is a great system that allows the customer to have easy integration with any ERP software or e-commerce site. So far we did the integration with three different systems and we do not experiment with problems or errors. It is great and works perfectly with the most common and not so known ERP software
This rating for Avalara is because we strongly believe that the service and customer support are excellent and we are very happy to have them as our tax helper provider. The overall usability of 10 represents the different capabilities of the software, the excellent connectivity, and the great service.
  • Avalara Returns
  • CertCapture
  • Professional Services (nexus studies, registrations, backfiling, etc.)
Our company used the other services from Acumatica depending on the situation and the operation of our business. We are been benefited from the Avalara returns since we have to fill returns in more than 10 states. As well, the CertCapture helps us to check the customers, and the professional services help with registrations and nexus studies.
It is wonderful for any size or type of company. Works perfect for multi-state sales and purchases. It is a great tool for e-commerce and provides a strong partner to support revenue growth. Avalara fits perfectly for multiple locations sales and for work with different kinds of customers.
Could not be very appropriate if your business is focused on a very specific location and your taxes are not very complex.

Avalara Feature Ratings

Type of tax
9.0
Sales and Use Taxes
10
Cross-border Taxes
10
VAT / GST Taxes
8
Energy and Fuel Taxes
8
Tax Reporting & Compliance
10.0
Geolocation for Tax Assessment
10
3rd-Party Software Integrations
10
Tax Data Reporting
10
Compliance Administration Management
10
Tax Exemption Processing
10
Tax Document Management
10
Complex Tax Scenario Management
10

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 4 years ago
    Julian, Thank you for taking the time to share your experience using Avalara. We appreciate your feedback and look forward to continuing to serve you.

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