Avalara Excise
July 20, 2021

Avalara Excise

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • Excise

Overall Satisfaction with Avalara

We use [Avalara] in our excise tax department. It is used to produce all necessary returns and schedules for motor fuel transactions.
  • Quick response to trouble tickets
  • User guide is helpful for some situations that don't require heavy lifting
  • Online videos (youtube) are very helpful
  • Friendly attitude from case ticket support staff
  • User guide could include real world examples (with screen shots) of issues and how to fix
  • New and updated youtube videos would be great on issues industry has run into
  • Avalara puts a lot of resources towards Sales Tax, and feels like they ignore Excise tax at times (the CRUSH conference was very heavy on Sales tax info and very little on Excise).

Do you think Avalara delivers good value for the price?

Not sure

Are you happy with Avalara's feature set?


Did Avalara live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avalara go as expected?

I wasn't involved with the implementation phase

Would you buy Avalara again?


  • Having Avalara has allowed our Excise unit to be cut in 1/2 and move staff to other areas to better serve the business.
  • In house accounting systems
[Avalara] is easy to use, but can get more complicated as situations may require custom scenarios and/or profiles. These can be tricky to get to work correctly and require a lot of experience to understand how they work. I would love to have a call center to talk to customer support on the phone with issues vs. having to submit a ticket and wait for it to be assigned.
  • Avalara Returns
The returns module is great and provides us a way to file electronically directly to the state when available. Being able to look back at prior periods to resolve an issue is also a great tool.
Have not evaluated other products.
Avalara is a great product, but there could be more attention and resources directed towards the Excise tax product. They could be more proactive in regard to rate updates and legislation changes. Depending on volume and complexity of a business Avalara can be a big time saver and a step towards automation and electronic files.

Avalara Feature Ratings

Sales and Use Taxes
Not Rated
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
Not Rated
Compliance Administration Management
Not Rated
Tax Exemption Processing
Not Rated
Tax Document Management
Not Rated
Complex Tax Scenario Management
Not Rated