Good small business option
Updated July 28, 2022
Good small business option
Score 6 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
- CertCapture
Overall Satisfaction with Avalara
Tax compliance is our main reason for using Avalara. It is impossible to manage all the different tax Juris without this type of software.
- Keeping tax rates updated.
- Providing multiple report options for creating returns.
- Sales. There is a definite disconnect between sales and what happens been you are signed up.
- Training. Having good tools for learning how to navigate your account.
- Communication. Our current account Rep, which is our third, is great, but prior ones were not. Most previous never made contact and never responded to the email. The first one was not truthful.
Do you think Avalara delivers good value for the price?
Not sure
Are you happy with Avalara's feature set?
Yes
Did Avalara live up to sales and marketing promises?
No
Did implementation of Avalara go as expected?
No
Would you buy Avalara again?
Yes
- Far less time spent preparing reports.
- Tax rates are kept updated, so we are spending hours on this task.
- Ecommerce
Not difficult.
- Avalara Returns
We are about to start using return filing for SST states next month, which will be a benefit in that it will take less time and they provide audit support if needed.