Good small business option
Updated July 28, 2022

Good small business option

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • CertCapture

Overall Satisfaction with Avalara

Tax compliance is our main reason for using Avalara. It is impossible to manage all the different tax Juris without this type of software.
  • Keeping tax rates updated.
  • Providing multiple report options for creating returns.
  • Sales. There is a definite disconnect between sales and what happens been you are signed up.
  • Training. Having good tools for learning how to navigate your account.
  • Communication. Our current account Rep, which is our third, is great, but prior ones were not. Most previous never made contact and never responded to the email. The first one was not truthful.

Do you think Avalara delivers good value for the price?

Not sure

Are you happy with Avalara's feature set?


Did Avalara live up to sales and marketing promises?


Did implementation of Avalara go as expected?


Would you buy Avalara again?


  • Far less time spent preparing reports.
  • Tax rates are kept updated, so we are spending hours on this task.
  • Ecommerce
Not difficult.
For the most part, it's not difficult to use.
  • Avalara Returns
We are about to start using return filing for SST states next month, which will be a benefit in that it will take less time and they provide audit support if needed.
For small companies, Avalara is a good choice, as it is one that offers a benefit that includes free transactions and returns filing for SST states. This helps keep the cost at a lower tier. It can still be costly for small companies, so things like storing the PDFs for exemptions [have] not been appropriate for us.

Avalara Feature Ratings

Sales and Use Taxes
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Tax Document Management
Not Rated
Complex Tax Scenario Management