Stay away from Avalara for your own good!
January 17, 2022
Stay away from Avalara for your own good!
Score 1 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
- Returns
Overall Satisfaction with Avalara
This software was incredibly expensive. They were also increasing our pricing with every year. It was not fully integrated with our software, every time we submitted notices, we were told that in order to help us they need to charge us extra. Once when we finally canceled our service, they canceled our sales tax registration with 23 states "by mistake". Very nonresponsive.
Pros
- Nothing
Cons
- Price
- Responsiveness
- Customer Service
- Software Integration
Do you think Avalara delivers good value for the price?
No
Are you happy with Avalara's feature set?
No
Did Avalara live up to sales and marketing promises?
No
Did implementation of Avalara go as expected?
No
Would you buy Avalara again?
No
- Many hours of extra work due to errors
- Magento 1.9
- Shopify Basic
Shopify Basic was not integrated at all, had to manually import transactions. Magento integration had errors.
- Avalara Returns
- CertCapture
- Professional Services (nexus studies, registrations, backfiling, etc.)
We were charged extra for all of the above.
Comments
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