Stay away from Avalara for your own good!
January 17, 2022

Stay away from Avalara for your own good!

Kristina Beckman | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

This software was incredibly expensive. They were also increasing our pricing with every year. It was not fully integrated with our software, every time we submitted notices, we were told that in order to help us they need to charge us extra. Once when we finally canceled our service, they canceled our sales tax registration with 23 states "by mistake". Very nonresponsive.

Pros

  • Nothing

Cons

  • Price
  • Responsiveness
  • Customer Service
  • Software Integration

Do you think Avalara delivers good value for the price?

No

Are you happy with Avalara's feature set?

No

Did Avalara live up to sales and marketing promises?

No

Did implementation of Avalara go as expected?

No

Would you buy Avalara again?

No

  • Many hours of extra work due to errors
  • Magento 1.9
  • Shopify Basic
Shopify Basic was not integrated at all, had to manually import transactions. Magento integration had errors.
It was a struggle using this product for three years
  • Avalara Returns
  • CertCapture
  • Professional Services (nexus studies, registrations, backfiling, etc.)
We were charged extra for all of the above.
[In my experience,] Stay away from Avalara for your own good.

Avalara Feature Ratings

Sales and Use Taxes
1
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
1
3rd-Party Software Integrations
1
Tax Data Reporting
1
Compliance Administration Management
1
Tax Exemption Processing
1
Tax Document Management
1
Complex Tax Scenario Management
1

Comments

  • Bobby Sands | TrustRadius Reviewer
    Hi Kristina, thank you for taking the time to write about your experience using Avalara. We strive to offer the best service possible and the frustrations you’ve described are not what we want. We’d like to learn more about your experience to avoid any recurrences. Please contact us at customercare@avalara.com.

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