Avid Avalara User
December 23, 2021

Avid Avalara User

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax

Overall Satisfaction with Avalara

We use Avalara to help collect & remit sales/use tax. It is a helpful tool in determining what states we are required to file in as well as [determining] when we meet economic nexus thresholds for certain states we do not have a physical presence in. The webinars they offer are always really engaging and super helpful. Like all tools - we have had issues with importing transactions & switching over from their legacy import to the new one. However, their support team is quick to respond when tickets are opened.
  • Reporting
  • Making nexus thresholds obvious
  • New transaction import
  • making adjustments to specific transactions

Do you think Avalara delivers good value for the price?


Are you happy with Avalara's feature set?


Did Avalara live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avalara go as expected?

I wasn't involved with the implementation phase

Would you buy Avalara again?


  • It's for sure a huge time saver for our business
The layout is nice & easy to follow. The UI is very friendly and visually appealing. The help center is extremely detailed. Our account manager is easy to get a hold of as well as responses when opening a ticket from the Avalara support team. It's a powerful tool with a lot of really great information.
  • Avalara Returns
Avalara remits our returns on our behalf and it is nice having peace of mind that it is being done correctly and automatically based on the imports that we put into the system and the manual adjustments we make before the 10th of each month. Saves us a lot of time at month-end.
Avalara is helpful if you are collecting & remitting sales tax across multiple states & [need] to keep track of sales as well as exemption documentation. Avalara might be less appropriate if you are not needing to collect in multiple regions or only have one item that you are charging sales tax for.

Avalara Feature Ratings

Sales and Use Taxes
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
Not Rated
Compliance Administration Management
Not Rated
Tax Exemption Processing
Tax Document Management
Not Rated
Complex Tax Scenario Management
Not Rated