Avaya Aura interoperability and messaging
June 27, 2023
Avaya Aura interoperability and messaging
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Aura
Avaya Aura is the phone system used by Kern's entire county. Interoperability is a business problem with connections to all locations due to antiquated networks or remote locations.
- Softphone applications
- Integrations with Teams
- Modern physical phones with robust options
- Better integrations with other applications for mobile devices
- Physical phones could have better labeling or overlays for different languages
- Simpler administration and more reporting options natively without needing 3 party products
- Reliability, redundancy
- Simplicity and Seamlessness for the end user
- Cleanliness of reporting of trouble issues
- Aura Voicemail online access (Visual Voicemail) has reduced contact with the helpdesk for questions about how to quickly access specific voicemail
- Negative impact regarding the same voicemail, Avaya Aura (7.1) removed the ability to send voicemail with timestamping to others for law enforcement purposes, it must be ported to another voicemail if email is not set for that user which strips the timestamp and date
Reliability and robustness of Features.
Do you think Avaya Aura delivers good value for the price?
Not sure
Are you happy with Avaya Aura's feature set?
Yes
Did Avaya Aura live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Aura go as expected?
Yes
Would you buy Avaya Aura again?
Yes