Large Contact Center Review of Avaya Aura
June 27, 2023
Large Contact Center Review of Avaya Aura
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Aura
Avaya Aura supports our entire contact center. This platform handles safety, legal, and sales organizations that support our business. We manage the entire environment for our company and we have used Avaya for over 20 years.
- Call routing
- IVR
- Uptime
- APIs
- Stability
- Migration effort
- Extra features most business don't use
- Support
- Call routing
- Security is a negative aspect, Avaya is poorly committed to security standards
- Call routing is well done and allows for flexibility
Avaya Aura provided more developer and call routing flexibility.
Do you think Avaya Aura delivers good value for the price?
Yes
Are you happy with Avaya Aura's feature set?
Yes
Did Avaya Aura live up to sales and marketing promises?
No
Did implementation of Avaya Aura go as expected?
No
Would you buy Avaya Aura again?
Yes