Review
May 31, 2021

Review

London Mayo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Avaya Cloud Office

We use Avaya Cloud Office as a whole organization. We use physical phones on our desk[s] as well as utilizing the Avaya CLoud Office app on desktops and phones. This has helped with mobility and missing calls.
  • Messaging services
  • Send and receive fax from cell phone
  • Visual voicemail
  • Calendar integration
  • Cordless phones
  • Easier to create meetings
  • Saved money
  • Communication via mobile app
  • Increased efficiency
Having one platform has been great, very convenient. Minus having a few issues scheduling calendar meetings/calls.
Support is great. Someone is always there to answer the phone and has the right answers.
We have not integrated it.
We have not used these capabilities.

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

Well suited:
-good internet access
-willing to adapt to new technologies
-small to midsize businesses.

Less appropriate:
-very large business[es]
-businesses not willing to learn