Item: Avaya UCaaS
Rating: 8
Author: Andrew Bancroft

Overall Satisfaction with Avaya Cloud Office

Use Cases and Deployment Scope

We utilize Avaya within our company primarily to communicate with external companies and customers. Each employee that has a computer will also have a phone solution. Whether it's answering our support lines, taking orders from our customers, or setting up conference calls for interviews or product acquisitions, Avaya takes away any concerns with relying on their devices.

Pros and Cons

Pros

Call Quality
Answering Machine
Call Forwarding to Mobile Device

Cons

Delay in auto forwarding to mobile device

Return on Investment

Fewer actual hardware phones means less hardware to support.
Because there is less hardware, the long term costs can be reduced as well.
As a bonus, desk areas are cleaner with softphones.

Support Rating

Being a phone based company, they are able to support their product well. I imagine they are using their own devices on a regular basis.

Key Insights

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya UCaaS go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya UCaaS again?

Yes

Likelihood to Recommend

Avaya Cloud Office works great for areas where a network connection is already set up and there is already a computer.
It may not work as well deep in a warehouse environment or during unstable network outages.

Comments

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Avaya Cloud Office: When You Need A Solution That Works