Avaya Cloud Office: When You Need A Solution That Works
May 31, 2021

Avaya Cloud Office: When You Need A Solution That Works

Andrew Bancroft | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Cloud Office

We utilize Avaya within our company primarily to communicate with external companies and customers. Each employee that has a computer will also have a phone solution. Whether it's answering our support lines, taking orders from our customers, or setting up conference calls for interviews or product acquisitions, Avaya takes away any concerns with relying on their devices.
  • Call Quality
  • Answering Machine
  • Call Forwarding to Mobile Device
  • Delay in auto forwarding to mobile device
  • Fewer actual hardware phones means less hardware to support.
  • Because there is less hardware, the long term costs can be reduced as well.
  • As a bonus, desk areas are cleaner with softphones.
We have not used the meeting solution of Avaya Cloud Office, but we do use the calling and conference solutions.
Being a phone based company, they are able to support their product well. I imagine they are using their own devices on a regular basis.
The Salesforce integration has been a benefit to allow our users of both systems to have a seamless experience when accepting a customer's call, seeing the customer's available information immediately in Salesforce.
We have not utilized this feature at this time.

Do you think Avaya UCaaS delivers good value for the price?


Are you happy with Avaya UCaaS's feature set?


Did Avaya UCaaS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya UCaaS go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya UCaaS again?


Avaya Cloud Office works great for areas where a network connection is already set up and there is already a computer.
It may not work as well deep in a warehouse environment or during unstable network outages.