Avaya IP Office cost analysis
Updated June 27, 2023

Avaya IP Office cost analysis

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya IP Office

Everyday communication for business processes.
  • Service reliability
  • Feature rich
  • IVR
  • Voicemail
  • API for integration with other platforms
  • More Endpoint choices
  • Cost options for small business
  • Positive = Short term ROI
  • Negative = Not enough options for integration
Avaya IP Office was decided on based on its ability to meet office system voice requirements. Other systems evaluated also met the requirements but provided for flexibility. These systems were more costly and therefore Avaya IP Office was selected based on cost.

Do you think Avaya IP Office delivers good value for the price?

Yes

Are you happy with Avaya IP Office's feature set?

Yes

Did Avaya IP Office live up to sales and marketing promises?

No

Did implementation of Avaya IP Office go as expected?

Yes

Would you buy Avaya IP Office again?

Yes

Suited for General Business

Avaya IP Office Feature Ratings

Hosted PBX
6
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
7
Answering rules
9
Call recording
6
Call park
8
Call screening
7
Message alerts
6
Business SMS/External Messaging
6
Online Fax
4
Voicemail Transcription
7
Mobile app for iOS
6
Mobile app for Android
6
High quality audio
6
High quality video
5
Calendar integration
6
Meeting initiation
6
Record meetings / events
Not Rated
Desktop sharing
4
Live chat
5
User authentication
7
Participant roles & permissions
6
Centralized communications management
5
Team messaging
5
Team document sharing
5
Call and meeting analytics
6