Item: Avaya Infinity™
Rating: 9
Author: Moises Rubi

Overall Satisfaction with Avaya Experience Platform

Use Cases and Deployment Scope

It's being used by one of our departments; it helps solve the centralized customer service problem, as, with it, they have all the tools required for a proper First Responder department. The tools provide the ease we need for them to give the customers the best possible service and experience.

Pros and Cons

Pros

Centralized control and maintenance.
Great user interface and controls.
Superb options for great service.

Cons

No self-service for users due to the nature of the software.

Return on Investment

Great ROI, as it centralizes contacts.
It provides great management options for free.
Improved workflow has increased productivity.

Key Insights

Do you think Avaya Infinity™ delivers good value for the price?

Yes

Are you happy with Avaya Infinity™'s feature set?

Yes

Did Avaya Infinity™ live up to sales and marketing promises?

Yes

Did implementation of Avaya Infinity™ go as expected?

Yes

Would you buy Avaya Infinity™ again?

Yes

Other Software Used

NICE CXone (formerly NICE inContact)

Likelihood to Recommend

The application helps our team have the best software for customer service as it offers great benefits all in one. The tools provide the ease we need for them to give the customers the best possible service and experience. It's being used by one of our departments in charge of appointments.

Avaya Infinity™ Feature Ratings

Comments

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Avaya Infinity™ one of the best