Avaya OneCloud CCaaS one of the best
Updated July 22, 2021
Avaya OneCloud CCaaS one of the best
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya OneCloud CCaaS
It's being used by one of our departments; it helps solve the centralized customer service problem, as, with it, they have all the tools required for a proper First Responder department. The tools provide the ease we need for them to give the customers the best possible service and experience.
- Centralized control and maintenance.
- Great user interface and controls.
- Superb options for great service.
- No self-service for users due to the nature of the software.
- Great ROI, as it centralizes contacts.
- It provides great management options for free.
- Improved workflow has increased productivity.
Avaya OneCloud CCaaS improved the flow of contacts in the department by having a specific order of entrance, calls are taken evenly by our users which helps improve the rest time our agents have. Streamlining our process was the best thing to ever happen to the department as the process was simplified for the better.
The versatility of the application improves greatly its appeal to the general consumer as it can be easily integrated with tools from the same company which helps Streamline processes and improve workflow. The adaptation to a solutions tool is greatly appreciated by the customer as they receive a better experience overall.
Do you think Avaya Experience Platform delivers good value for the price?
Yes
Are you happy with Avaya Experience Platform's feature set?
Yes
Did Avaya Experience Platform live up to sales and marketing promises?
Yes
Did implementation of Avaya Experience Platform go as expected?
Yes
Would you buy Avaya Experience Platform again?
Yes