Item: Avaya UCaaS
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We started using it on the recommendation of colleagues. I am an entrepreneur and I like to try new tools that are offered, especially those that provide solutions to the current context. We are a small organization and we must invest strategically. Spaces presented itself as a great alternative to incorporate in a small work team like ours.

Pros and Cons

For spontaneous meetings it is easy and immediate access to a room access link.
Historical archive of notes and documents in rooms.
Saving of recurring rooms.

Facilitate mobile access to guests.
Improved video call clarity.
Mass actions as a room administrator. Example: muted.

Return on Investment

I do not have adequate information to answer this question.

Support Rating

I give the highest score because in the few cases that I needed consultation or guidance on variants of the platform, I got a pleasant and immediate response. I emphasize this over many other massive platforms where customer service is relegated to a bot or an email whose response is delayed or does not arrive.

Key Insights

Do you think Avaya UCaaS delivers good value for the price?

Not sure

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

Likelihood to Recommend

Considering that it is used in a small organization, it is easy to get comfortable with the interface, learn the approach and explore the benefits. It was less convenient to hold mass meetings of more than 5 people for example, or to invite people from outside the organization because it was difficult for them to access.

Innovation in social outreach in times of social distance

Overall Satisfaction with Avaya OneCloud UCaaS