Item: AVI-SPL
Rating: 10
Author: Justin Hood

Overall Satisfaction with AVI-SPL

Use Cases and Deployment Scope

We use AVI-SPL as our preferred Integrator. We have a service contract with them for 6 of our training rooms. If our rooms go down, we have multiple options of ways they can help us. A simple phone call or email can get the ball rolling and I can expect responses and support ASAP.

Pros and Cons

Pros

Responds to problem calls quickly
Helps troubleshoot over the phone to try to resolve sooner
Will come to site to further troubleshoot, or replace equipment
Is quick to provide quotes or proposals upon demand

Cons

Quicker response to initial calls, (doesn't happen often)
On quotes, I'd like to have shipping on the original quote so I don't have to modify PO after. Not huge, but helpful

Return on Investment

Feedback of our Training rooms is great! People rely on them for large conferences, meetings, and Trainings. The rooms are easy to use and reliable.
Having the peace of mind of a service contract keeps me doing my job instead of troubleshooting a broken room. I get to work with my customers to make sure they always have what they need.
Rooms going down is a major disruption to our business. We have dozens of conference rooms that are used constantly. Without these rooms up and running, we lose business. AVI-SPL helps keep our rooms up to date and reliable so we can keep doing business.

Support Rating

ABSOLUTELY! I have contacted them multiple times. They are responsive, knowledgeable, and know who to make the return calls to make service as efficient as possible. They will listen to the issue, document it, and provide the most knowledgeable technician to assist. I utilize their remote support often as I am versed in A/V technology and can work with technicians without them having to come to our site. I love having that option.

Alternatives Considered

I have use plenty of other A/V companies in the past. They all have they pros and cons. AVI-SPL has consistently proven they can get the job done on time, within budget, and the type of quality I need and expect. AVI-SPL's service department has been able to keep our rooms going on short notice whenever we have an issue. It was a no-brainer to purchase a service contract with them.

Key Insights

Do you think AVI-SPL delivers good value for the price?

Yes

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

Yes

Did implementation of AVI-SPL go as expected?

Yes

Would you buy AVI-SPL again?

Yes

Likelihood to Recommend

They provide great service, installation and support. When I need help with anything, I can call them and have a discussion. If service or installation is needed, I can count on them to provide the highest quality technicians to get the jobs done correctly. Box sales are quick, easy and correct.

Comments

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AVI-SPL is great to work with