Highly Recommend AWeber
April 19, 2014

Highly Recommend AWeber

Carrie Monroe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AWeber

With a former employer, I used this product to send out a weekly newsletter to all our clients and others that signed up to receive it. Since our internal email system was gmail, it addressed the issue of emails being considered spam.
  • Statistics function was very helpful
  • Keeping track of how many people opened the email
  • Keeping track of how many people actually clicked the link we provided in the email
  • Keeping track of how many times an email was actually opened and re-opened by one person
  • It wasn't always easy to find one specific person in the contact list without exact spelling
  • Email post spacing didn't always come out the way we wanted, but self-testing helped resolve this issue
  • Aweber helped us reach out to our clients weekly, keeping us forefront in their minds
  • Aweber enabled our clients to give us feedback or share their thoughts and questions on the topic of the week
Our AWeber account was in place when I joined the company.
While I was with the company, we renewed our use of AWeber. Over all it was easy to use and everyone in the office knew how to use it.
Aweber was great for email blasts and since users clicked a link to be included our newsletters didn't end up in the Spam folder.

Using AWeber

2 - The owner of the company started using AWeber for email blasts of our Newsletter. When I came on board, it was my job to get the Newsletter out weekly after the owner wrote it. If I was gone, the owner would do it. We experimented together using the self-test so weekly our newsletter came out looking great.
1 - The owner was our go-to person for AWeber support. The owner had learned the process and could tell me in an instant anything I needed to know and if he didn't know, I could always call the support line.
  • Reaching a lot of people in one email blast
  • Tracking how many people viewed our email
  • Tracking how many people re-opened our email
  • We used the emails to get client feedback on the topic
  • We used the emails to get clients and would-be clients to ask questions
  • We added our link in the emails to direct traffic to our website
  • Announce seminars
  • Announce specials

AWeber Support

AWeber's customer service was excellent. Easy to reach, easy to speak with and answered my questions quickly and even walked me through the process so I would know what I was doing.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
When I first started using the product and needed help, AWeber was a phone call away. The person that took the call was very nice and friendly. The support was direct, efficient and easy to understand. The support person made my job easier and that person was every helpful that day.

Using AWeber

I liked using this product weekly for our newsletters. If I needed help, I could get it. It just took a little time to remember all the quirks so I didn't have to call support every time I forgot something. I think it is a good product and I recommend it to others all the time.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Familiar
Cumbersome
  • Entering only a few number of client email addresses at a time
  • Viewing the entire client database
  • Sending a test email to be sure our post would look the way we wanted it to look
  • Remembering how to enter more than 10 emails at one time was difficult
  • Getting the spacing just right for our newsletter
  • Making the person's name look just right when using the address line