Overall Satisfaction with AWeber
With a former employer, I used this product to send out a weekly newsletter to all our clients and others that signed up to receive it. Since our internal email system was gmail, it addressed the issue of emails being considered spam.
- Statistics function was very helpful
- Keeping track of how many people opened the email
- Keeping track of how many people actually clicked the link we provided in the email
- Keeping track of how many times an email was actually opened and re-opened by one person
- It wasn't always easy to find one specific person in the contact list without exact spelling
- Email post spacing didn't always come out the way we wanted, but self-testing helped resolve this issue
- Aweber helped us reach out to our clients weekly, keeping us forefront in their minds
- Aweber enabled our clients to give us feedback or share their thoughts and questions on the topic of the week
Our AWeber account was in place when I joined the company.
Using AWeber
2 - The owner of the company started using AWeber for email blasts of our Newsletter. When I came on board, it was my job to get the Newsletter out weekly after the owner wrote it. If I was gone, the owner would do it. We experimented together using the self-test so weekly our newsletter came out looking great.
1 - The owner was our go-to person for AWeber support. The owner had learned the process and could tell me in an instant anything I needed to know and if he didn't know, I could always call the support line.
- Reaching a lot of people in one email blast
- Tracking how many people viewed our email
- Tracking how many people re-opened our email
- We used the emails to get client feedback on the topic
- We used the emails to get clients and would-be clients to ask questions
- We added our link in the emails to direct traffic to our website
- Announce seminars
- Announce specials
AWeber Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
When I first started using the product and needed help, AWeber was a phone call away. The person that took the call was very nice and friendly. The support was direct, efficient and easy to understand. The support person made my job easier and that person was every helpful that day.
Using AWeber
Pros | Cons |
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Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Familiar | Cumbersome |
- Entering only a few number of client email addresses at a time
- Viewing the entire client database
- Sending a test email to be sure our post would look the way we wanted it to look
- Remembering how to enter more than 10 emails at one time was difficult
- Getting the spacing just right for our newsletter
- Making the person's name look just right when using the address line