Item: AxisCare Home Care Software
Rating: 8
Author: Taylor Thompson

Overall Satisfaction with AxisCare Home Care Software

Use Cases and Deployment Scope

As a personal care company, we use it as our sole EMR software system and for EVV. The software keeps all of our client and caregiver documents in one space for seamless access across our 5 office organization.

Pros and Cons

Pros

Customer/Support Assistance
New Updates Information
Contractibility

Cons

Larger file size for image/file messages. This would help with continuing education documents.
More control over users as an admin (settings for bots, notifications)
More information for trouble shooting EVV issues
Document storage for users such as forms that the admin has access to for viewing uploaded weekly/monthly forms, etc. This would be a HUGE help so we don't have to rely on outside platforms for documents used on multiple clients/caregivers.

Return on Investment

Increase in available technology and ease of use to those that are tech savy
Ability to track hours worked/billed more effectively than on paper
System glitches often and we have large volumes of calls with clocking issues, more information in document form would be helpful upon start up
Training for caregivers on required items for successful EVV capture

Usability

I like the software personally. However, for someone that isn't tech savy it's overwhelming and often has glitches that require our employees to reach out to myself or support which is time consuming and frustrating for busy offices and caregivers. We receive MANY phone calls about glitches and not being able to clock. It certainly could be due to user error. I do think more initial training could solve this.

Key Insights

Do you think AxisCare Home Care Software delivers good value for the price?

Yes

Are you happy with AxisCare Home Care Software's feature set?

Did AxisCare Home Care Software live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AxisCare Home Care Software go as expected?

I wasn't involved with the implementation phase

Would you buy AxisCare Home Care Software again?

Yes

Other Software Used

Google Drive, Adobe Acrobat, Microsoft 365

Likelihood to Recommend

Customer service and support are fantastic! Having access to training videos is helpful.

Training videos are at times out of date or do not go into enough detail. Not having a document storage/notes for users requires us to do things outside of AxisCare Home Care Software which is not user friendly and also makes us have more accounts than would be needed if it was all under one roof.

Using AxisCare Home Care Software

Users and Roles

23 - Users and admins

Support Headcount Required

2 - Myself and [...] (payroll) are the two employees that are often on the front end of implementing new processes and seeking assistance from AxisCare Home Care Software.

Business Processes Supported

EVV
Documentation
Uploading Documents
Decreased Paper Use
Mass Messaging
Scheduling

Innovative Uses

Reporting Options
Messaging
Many Reporting Options

Future Planned Uses

Additional Options on Dashboard
Caregiver Retention
Client Legacy for Family

Likelihood to Renew

AxisCare Home Care Software has a lot of features that are helpful in the roles we play at [...] Arkansas. The support is fantastic! I do wish there were more features for users to store documents for themselves such as weekly task lists and monitoring forms that they would normally email to me or upload to Google Drive for storage. This however isn't something that would cause our company to switch software programs.

Evaluating AxisCare Home Care Software and Competitors

Products Replaced

Yes - CareTime

Key Differentiators

Other

Evaluation Lessons Learned

Unsure. I am new to the home care scene so I'm not sure what other options are out there. I am pleased with the amount of support we are able to get from our Rep and the support team so there hasn't been a reason to research further since I took the management position approximately 6 months ago.

AxisCare Home Care Software Implementation

Implementation Details / Implementation Partner

Don't know

AxisCare Home Care Software Support

Support Rating

They have been incredibly helpful and willing to assist with every situation we have encountered. There have been some instances where they were unsure of what the issue we were experiencing was or how to fix it. They attempted though and were very responsive.

AxisCare Home Care Software Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success	None

Premium Support

I am unsure.

Exceptional Examples of AxisCare Home Care Software Support

During our transition from paper to forms. It took them a while to figure out what the problem was and how exactly to help but they were in contact frequently with updates and assuring they were working on it.

Using AxisCare Home Care Software

Usability Pros and Cons

Pros	Cons
Like to use Easy to use Well integrated Consistent Convenient Feel confident using	Lots to learn

Easy Tasks

Documenting
Uploading Documents
Inputting Information

Difficult Tasks

Some reports are wonky to access
Form creating was difficult until I became more versed in the process
Some of the settings aren't clearly defined in what it actually does or it's purpose

Mobile Interface Availability and Impressions

Yes - Fairly well. There are glitches often that cause us to replace hours worked or obtain a timesheet when clocking in and out or submitting ADLs.

Comments

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Tobie Fisher
commented 4 months ago
Hi Taylor! I’m Tobie from AxisCare, and we want to thank you for your insightful review, and for choosing us as your EMR and EVV provider across your five offices! It’s great to hear that our platform is reducing paperwork and our support has been valuable to you. I've noted your requests for larger file uploads, clearer EVV troubleshooting resources, enhanced admin controls, and options for storing recurring documents. I'll share these with our product team for further discussions. If you need assistance with settings or training resources for your caregivers, feel free to reach out at support@axiscare.com or use the support button on the AxisCare website. We truly value your partnership!