Item: Azure DevOps
Rating: 9
Author: Verified User

Overall Satisfaction with Azure DevOps

Use Cases and Deployment Scope

We use Azure DevOps to track work from our Dev Team and manage projects in one shared place.

It helps solve problems like unclear progress, scattered updates across email or Slack, and difficulty tracking timelines. Teams can easily see what’s being worked on, what’s coming next, and when tasks are expected to be completed.

Operations, Marketing, and other teams use it to submit requests, follow delivery plans, and collaborate in one system. This improves visibility, reduces back-and-forth updates, and keeps everyone aligned on priorities and timelines.

Pros and Cons

Pros

We have Release Notes from Dev of the current feature update or bug fixes. These notifications have added links to Azure DevOps to provide complete details of the new feature.
Delivery plan section is useful for strategic planning. It helps stakeholders see the big picture: what’s being delivered, by when, and what value it unlocks.
I am from the training team and Azure DevOps is used by our tech team mostly so details of the feature I want to train our people is in there. Helps with training content creation.

Cons

At first its overwhelming especially when you first log in you will only see projects created by our tech team then after you get into that projects there are boards, work items, queries etc so it can be a bit overwhelming.
For beginners and probably non-tech team it's hard to use.
Their knowledge base might need improvement as well

Return on Investment

It helps them keep our tech teams work organized and move faster.
It puts tasks, code, bugs, and progress updates in one place.
So the faster a new feature is done the sooner other departments and of course our customers can benefit from it.
New feature updates and bug fixes helps streamline our customer service operations. Its really an winning situation for the entire company.

Usability

It's a great help to get more information about new feature release and stay updated on what the dev team is working on. I like how easy it is to just login and read through the work items. Each work item has basic details: Title, Description, Assigned to, State, Area (what it belongs to), and iteration (when it’s worked on). See image above.They move through different states (New → Discovery → Ready for Prod → etc.).

Alternatives Considered

This is the first platform our dev team shared to us so I can't really compare but overall its such a great tool to have even if you are not from tech or dev team.

Key Insights

Do you think Azure DevOps delivers good value for the price?

Yes

Are you happy with Azure DevOps's feature set?

Yes

Did Azure DevOps live up to sales and marketing promises?

Yes

Did implementation of Azure DevOps go as expected?

Yes

Would you buy Azure DevOps again?

Yes

Other Software Used

Motivosity, monday.com, Gemini

Likelihood to Recommend

I would say if you are a tech company or a software provider and you have other departments like Operations, Call Centers, Marketing, Finance then Azure DevOps is well suited for you because boards help teams and stakeholders see what’s being worked on, its status, and who’s responsible. For us in L&D we use Azure DevOps to understand more about the new feature release from our Tech Team.

Comments

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Azure DevOps for Tech Team and LD Teams