In my opinion, Unethical sales practices, poor treatment of loyal customers

It was very easy to set up and easy to use. App was good.

In my experience, in 2020, support was quick and helpful. In 2024, support was often busy and you couldn't get help the same day.

After almost 4 years as a loyal customer, they restructured their subscription packages moving us from top tier to mid tier and moving some of the add-on features we were paying extra for into the top tier. At that point they told us that unless we upgraded with a 75% price increase we would no longer receive upgrades to those features. The point of subscription software is that we are paying for the continual development and upgrades. In my opinion, it is totally not ok to force existing customers to pay monthly for legacy software. I tried to negotiate with them and ask for some kind of compromise, like grandfathering us into top tier only for those features or perhaps a discount on top tier for a period of time. They absolutely refused to work with me, and, in my experience, straight up refused to let me talk to a manager, insisted that I had to take the full price increase to retain updates for the features I'd already been using for years. In my experience, when I told them that was a terrible way to treat a loyal customer and that I would take my business elsewhere they were fine with it. I think perhaps because we are a small business, they don't see it worth their time to keep us as a customer. I would warn everyone away from BambooHR as, in my opinion, you can't trust the prices they tell you you'll pay. I think it is an unethical and awful way to treat loyal customers. From a company that preaches about treating people well from an HR perspective, in my experience, they sure don't understand how to treat customers.