TrustRadius Insights
Lack of Third-Party SMS Integration: Some users have expressed frustration with the inability to work with third-party SMS providers, …
Starting at $0.01 per message
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What is Bandwidth?
Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.
Recent Reviews
Pricing
Outbound Messaging
$0.01
Cloud
per message
Inbound Calling
$0.01
Cloud
per minute
Outbound Calling
$0.01
Cloud
per minute
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Bandwidth?
Bandwidth provides the power to communicate, making it easy for businesses to add phone calling, text messaging or 9-1-1 connectivity to apps, software and on-premise environments with powerful, enterprise grade APIs. According to the vendor, it provides quality, maximum control, and world class support, and the company has helped some of the biggest brands in business change how the communicate.
Bandwidth Video
Bandwidth offers APIs that power some of the biggest brands' voice, messaging, and 9-1-1 access. No matter what you need, Bandwidth's Communications Platform has you covered. Learn more at https://www.bandwidth.com/
Bandwidth Competitors
Bandwidth Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English |
Frequently Asked Questions
Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.
The most common users of Bandwidth are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(11)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users commonly recommend Voxbone for its quick and supportive service and suggest expanding its coverage to more countries. They also advise being careful with contracts and paying attention to details like 911 fees and setup. Additionally, users mention the need for technical skills in SIP services and recommend calculating channel capacity before canceling.
Users highly recommend Bandwidth for voice and SMS services, praising the company's support team, easy-to-use dashboard tool, and constant improvements. They suggest partnering with Bandwidth and utilizing their support structure. Users find Bandwidth great to work with and recommend using it over other vendors, believing it is considerably better than other carriers in terms of porting and buying new DIDs.
Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
June 01, 2022
Lots of features with abuse issues
Score 1 out of 10
Vetted Review
Verified User
- Low pricing
- Abuse complaints
September 11, 2021
Bandwidth -- Voice programmatically done right!
- Support
- Communications
- API
- Documentation
- Unify their many portals into one
February 28, 2020
Bandwidth Can Save You Money
- Help/support documents (Learning Lab).
- Constant webinars provided for process improvement.
- Included in development calls to better the system.
- Order automation.
- Competitive pricing and discounts.
- LNP rejection assistance.
- Ticket response times when billing is involved.
March 11, 2019
Bandwidth -- Top Shelf Service
- Their porting department does a good job of getting numbers ported. I would have to say that they did a better job with larger ports than with the smaller ones, but overall still did a good job.
- We found their troubleshooting team VERY easy to work with and to report issues to. They didn't treat my folks as if they knew everything and the person calling knew nothing. They were good listeners, figured out the issues quickly, and responded to escalations in a timely manner.
- Their network was very reliable, which we appreciated since they made up a good portion of what we used.
- While their porting department does a wonderful job, it seems to be the department that feeds other departments. They promote many out of that department to take on more responsibility elsewhere in the company (which is a good thing). However, it leaves us to work with yet another porting person who we have to learn to work with.
- I cannot really say much else that's negative about them. They do a good job, have an easy to use portal, and respond well when things aren't working.
March 09, 2019
Bandwidth.com Rocks
- Bandwidth has great customer service. They are all friendly and super helpful.
- They are innovative and constantly updating their APIs, UIs, and products they offer.
- Their UI and API are user friendly and intuitive.
- They are actively working on this, but they currently are not able to work with third party SMS providers to separate voice and SMS. There are many companies that offer an SMS product for dental, medical, etc. offices so our customers have increasing requests to use a third party.
March 08, 2019
Your best primary term/orig provider
- Customer Support -- Their team is very knowledgeable and they answer the phone when you call, which is a huge industry issue.
- API (Service Integration) -- They have a very robust API with excellent documentation.
- Rates -- Their rates are very competitive, and allow us to increase our margins as our customer base grows.
- Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
- Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
- SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.
February 28, 2019
Great Great Great
- Tremendous support.
- Reliable product.
- Great tooling/dashboard.
- Pricing is great.
- 24/7 support is lacking.
- They prefer working over email.
- Not always very transparent.