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Years of experience
December 04, 2015

Years of experience

Jhonna Flores | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Barracuda Backup

I've used Barracuda Backup to back up our critical server to replicate to the cloud; just one word "SIMPLE".
  • VMware backup is easy.
  • Backup replications.
  • Easy to restore from backup.
  • OS X backup needs to be more user friendly.
  • Option to use external storage to increase backup storage.
  • OS X backup agent needs to be developed.
  • Customer Support 5 STARS
Easy setup and simple to managed.
Barracuda Backup is well suited for backup replication or backup to cloud for data recovery.

Barracuda Backup Feature Ratings

Data Center Backup
7.1
Universal recovery
8
Instant recovery
6
Recovery verification
7
Business application protection
6
Multiple backup destinations
5
Incremental backup identification
6
Backup to the cloud
9
Deduplication and file compression
9
Snapshots
8

Using Barracuda Backup

3 - Director of Information Technology and Director of Finance
1 - Network Administrator
  • Critical Server Backup
  • Replication
  • Cloud Replication
  • Restore Time
  • Restore Files and OS
  • Disaster Recovery
Love the units

Evaluating Barracuda Backup and Competitors

  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
I would not change it.

Barracuda Backup Implementation

Work on a backup agent for Mac OS X or any Apple OS.
  • Implemented in-house
Change management was minimal
  • Trying to backup Mac OX Clients

Barracuda Backup Training

Configuring Barracuda Backup

Just right, beside the Mac OS X intergration
Pretty straight forward.
No - we have not done any customization to the interface
No - we have not done any custom code
Apple Mac OS X Agent for easier backup on Apple OS X

Barracuda Backup Support

Best support in business class
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - To get 24/7 support and RMA on backup units
RMA support on hardware failure and VMware backup

Using Barracuda Backup

Usability and Performance
ProsCons
Like to use
Relatively simple
Technical support not required
Consistent
Quick to learn
Feel confident using
Difficult to use
  • Data Restore
  • Backup reports
  • Backup jobs and schedule
  • MAX OS intergration
Yes, but I don't use it

Barracuda Backup Reliability

Integrating Barracuda Backup

Relationship with Barracuda Networks, Inc.

Upgrading Barracuda Backup

Yes - Smoothly