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BeyondTrust Remote Support Review
October 12, 2019

BeyondTrust Remote Support Review

Steven Fisher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with BeyondTrust Remote Support (formerly Bomgar)

We are currently using BeyondTrust to remotely control 200 endpoints. With a wide variety of tools that can be used during the remote session, this is a great remote tool.
  • Reliability.
  • It offers a wide variety of tools.
  • Connectivity.
  • Reporting.
  • System description.
  • More chat features.
  • Delay time when starting a session.
  • It's been a helpful, positive implementation overall.
The support was alright.

Do you think BeyondTrust Remote Support delivers good value for the price?

Not sure

Are you happy with BeyondTrust Remote Support's feature set?

Yes

Did BeyondTrust Remote Support live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BeyondTrust Remote Support go as expected?

I wasn't involved with the implementation phase

Would you buy BeyondTrust Remote Support again?

Yes

It's well suited for Office use. Very useful when you have remote locations, this allows you to connect to machines from anywhere.

I would not use this in an environment with less than 50 machines in one office.

BeyondTrust Remote Support Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
8.0
File transfer
7
Instant message
8
Access to sleeping/powered-off computers
Not Rated
Session record
Not Rated
Annotations
9
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated