BeyondTrust (Bomgar) Remote Support Tool Review
December 10, 2019

BeyondTrust (Bomgar) Remote Support Tool Review

Andrew Nordgren | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with BeyondTrust Remote Support (formerly Bomgar)

We use it across the organization. We are using it to replace less secure remote tools, like VNC and TeamViewer, which have been used in the company for years.

Pros

  • Security.
  • User-friendly.
  • Robust options when deploying to computers.

Cons

  • Admin management.
  • Automation.
  • LDAP issues.
  • License cost.
  • Administration effort.
BeyondTrust is a more secure option. The external portal a great way to get users started on a remote session.
Support has been slow to help with some of the issues we have had. We have found a solution for most, but not all of them. There's nothing wrong with their support. It's just average.

Do you think BeyondTrust Remote Support delivers good value for the price?

Yes

Are you happy with BeyondTrust Remote Support's feature set?

Yes

Did BeyondTrust Remote Support live up to sales and marketing promises?

Yes

Did implementation of BeyondTrust Remote Support go as expected?

Yes

Would you buy BeyondTrust Remote Support again?

Yes

It's great for getting security to buy into a tool, with a great external portal for users. It could use a lot of help for administration. Once you get to a certain amount of jump groups it would be easier to manage with scripting to automate processes, but there isn't any documentation on it.

BeyondTrust Remote Support Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
8.2
File transfer
9
Instant message
7
Access to sleeping/powered-off computers
9
Session record
8
Annotations
8
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

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