Bigin by Zoho CRM is great value for money with all the features most businesses need.
February 28, 2024

Bigin by Zoho CRM is great value for money with all the features most businesses need.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Premier

Overall Satisfaction with Bigin by Zoho CRM

Bigin by Zoho CRM runs our various sales pipelines, including pre-sales.
  • Simple view of pipeline
  • Easy to learn
  • Mobile and desktop apps
  • Number of pipelines is limited - could be more
  • Number of records is limited
  • User adoption is up.
  • Software subscription costs are down
Bigin by Zoho CRM is much cheaper and (with the addition of Airtable) does everything that we were using Salesforce for.

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

Although Bigin by Zoho CRM is pitched as a small business solution, I actually think it is suitable to larger businesses as well.

Bigin by Zoho CRM Feature Ratings

Customer data management / contact management
9
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
5
Interaction tracking
9
Lead management
9
Email marketing
7
Task management
9
Pipeline visualization
7
Customizable reports
7
Custom fields
8
Role-based user permissions
6
Single sign-on capability
Not Rated
Marketing automation
5
Mobile access
9