Item: Bigin by Zoho CRM
Rating: 8
Author: Richard Lang

Use Cases and Deployment Scope

Track clients and related properties held by the organization. Organize calls, emails and events with the client base. Create and monitor tasks related to properties related to the organization.

Pros and Cons

Create tasks related to an entity
Simple workflows can be created related to dates
Provides reminders of overdue items

Main sales pipeline should be removable for non-sales organizations
Strict relation between contacts and companies should be optional

Return on Investment

I was evaluating the product for a third party and cannot comment on impacts

Alternatives Considered

monday sales CRM and Freshworks Customer Service Suite

More flexibility, easier setup

Key Insights

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bigin by Zoho CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Bigin by Zoho CRM again?

Yes

Other Software Used

Microsoft Access, Microsoft Excel

Likelihood to Recommend

Easy set up, some customization is available. Not a good option for those needing a large number of custom fields

Bigin Evaluation for non-profit

Software Version

Overall Satisfaction with Bigin by Zoho CRM