Great CRM for small businesses at an affordable price
May 08, 2025

Great CRM for small businesses at an affordable price

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Premier

Overall Satisfaction with Bigin by Zoho CRM

We were working off spreadsheets and email inboxes to track leads and sales and now we use Bigin to centralise all our tasks and correspondence relating to sales.

Pros

  • Manage deal flows
  • Simple automations for repetitive tasks
  • Affordable

Cons

  • Bigin for Gmail Add-On sometimes glitchy
  • Can’t easily drag and drop Deals into different pipelines
  • Only emails sent from within Bigin can be tracked
  • Easier for whole sales team to see what’s happening
  • Reminders to follow up without sifting through inbox or manual reminders
  • Contact management much better than spreadsheets
Easy to use generally, especially for the relatively low price.

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

Good for small businesses who can’t afford expensive CRMs and need basic functionality only.

Bigin by Zoho CRM Feature Ratings

6.7
Customer data management / contact management
8
Workflow management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
5
Interaction tracking
5
Customer Service & Support ()
Not Rated
6.0
Lead management
7
Email marketing
5
6.0
Task management
7
Reporting
5
6.0
Pipeline visualization
8
Customizable reports
4
6.0
Custom fields
6
10.0
Role-based user permissions
10
Single sign-on capability
10
5.0
Social data
5
Social engagement
5
6.0
Marketing automation
6
7.0
Mobile access
7

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