Bigin by Zoho CRM-REVIEW
May 08, 2025

Bigin by Zoho CRM-REVIEW

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Bigin by Zoho CRM

We use Bigin by Zoho CRM as a primary means to maintain data related to customer enquiries and service.

Pros

  • Contact Relations Management
  • Pipeline Management
  • Service Management

Cons

  • Custom Modules
  • More Loop up fields
Bigin by Zoho CRM is meant to be an easy to use entry level CRM for small business. It fulfills this role completely. The easy UI enables all users to go through a rather easy learning curve. Thereby saving time in training and implementation.
Easier Learning Curve Good for small teams Easy to implement Pre Defined frame work.

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

It is well suited for small business and small teams. It helps in maintaining a good customer database and helps in logging your activity for each enquiry or customer

Bigin by Zoho CRM Feature Ratings

8.7
Customer data management / contact management
10
Workflow management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
8
Interaction tracking
9
Customer Service & Support ()
Not Rated
9.0
Lead management
9
Email marketing
9
9.0
Task management
9
Reporting
9
9.0
Pipeline visualization
10
Customizable reports
8
8.0
Custom fields
8
9.0
Role-based user permissions
9
Single sign-on capability
Not Rated
8.0
Social data
8
Social engagement
8
Not Rated
Marketing automation
Not Rated
8.0
Mobile access
8

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