Overall Satisfaction with BigTime Software
We use BigTime Software to track student attendance and billing. All of the administrative personnel use it to keep it updated and correct. It allows us to have access to the information for our clients anywhere and communicate remotely. We were previously tracking everything by hand, so this has been a major upgrade!
- Customization.
- Accessibility.
- Tech support.
- Connecting the scheduling to billing for invoicing in advance of services.
- Deletion of fields that are not relevant to our company.
- Allowing the current credit balance to be added to a report for quick sorting.
- Online accessibility
- Customization
- Report generation
- It has streamlined our tracking of students.
- It has allowed us to access all our information remotely.
- It has made invoicing a quick and easy process.
We looked at several different options, but most of them charge a percentage of the profits to use their service. BigTime is a flat rate for access/use and that works better with our business.
Do you think BigTime Software delivers good value for the price?
Yes
Are you happy with BigTime Software's feature set?
Yes
Did BigTime Software live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of BigTime Software go as expected?
Yes
Would you buy BigTime Software again?
Yes
BigTime Software Support
Pros | Cons |
---|---|
Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Slow Resolution |
No, the support that is included has been sufficient.
Yes - It took several weeks and was not addressed until the next system update.
The onboarding process involved several training sessions where a knowledgeable technician walked us through the features of the program.