Satisfied BigTime customer
Updated March 22, 2022

Satisfied BigTime customer

Rick Wacek | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BigTime Software

We use it to track our work in process. Track time by team member. Billable time and unbillable time. Invoicing to clients. Integrates with Quickbooks.
  • Time tracking
  • Invoicing
  • Tracking accumulated unbilled time and expenses by client
  • Billable and unbillable time by team member
  • Total work in process reporting
  • Customer support
  • Limitations on custom reporting
  • Allows team to work remotely
  • Integration with QUickbooks
  • Accurately tracks time spent on each client
  • Identified % unbillable time by team member
  • Tracking of expenses and getting them billed to client
  • More timely invoices to clients
Cost Ease of use Provides us with info we need to operate our business

Do you think BigTime Software delivers good value for the price?


Are you happy with BigTime Software's feature set?


Did BigTime Software live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BigTime Software go as expected?


Would you buy BigTime Software again?


Ease in tracking time especially when moving between clients regularly. Providing management with reports on each team member’s billable vs. unbillable time. For companies that work remotely and virtually.

Using BigTime Software

15 - accounting and tax preparation
1 - systems manager
  • tracking time and billing
  • billing
  • providing accounts receivable report
ease to use and accuracy

Evaluating BigTime Software and Competitors

Yes - timesheets
  • Price
  • Product Features
it provides us all of the billing information that we need

BigTime Software Support

It seems they did not guide us sufficiently as a new user. Charged us for customer support time.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - did not accurately track cumulative work in progresss financial amounts
Invited our team member to their office for some individual training

Using BigTime Software

we implemented with very little training needed
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using