Satisfied BigTime customer
Updated May 01, 2021

Satisfied BigTime customer

Rick Wacek | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BigTime Software

We use it to track our work in process. Track time by team member. Billable time and unbillable time. Invoicing to clients
  • Time tracking
  • Invoicing
  • Tracking accumulated unbilled time and expenses by client
  • Billable and unbillable time by team member
  • Total work in process reporting
  • Customer support
  • Limitations on custom reporting
  • Identified % unbillable time by team member
  • Tracking of expenses and getting them billed to client
  • More timely invoices to clients
  • Cost
  • Ease of use
  • Provides us with info we need to operate our business
It seems they did not guide us sufficiently as a new user. Charged us for customer support time.

Do you think BigTime Software delivers good value for the price?

Yes

Are you happy with BigTime Software's feature set?

Yes

Did BigTime Software live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BigTime Software go as expected?

No

Would you buy BigTime Software again?

Yes

Ease in tracking time especially when moving between clients regularly. Providing management with reports on each team member’s billable vs. unbillable time. For companies that work remotely and virtually.