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Highly advise against this tool
April 13, 2021

Highly advise against this tool

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Corporate

Overall Satisfaction with Bill.com

We use Bill.com to pay all of our vendors. On a monthly basis we are sending around 600 payments totaling roughly $2M. This product is being used by the accounting team to process all payables and by all team members who approve invoices.
  • domestic ACH only
  • Extremely slow payment processing times. Sometimes more than a week for international vendors and they won't provide a reason for this.
  • Terribly generic customer service. Canned responses and their strategy is to send you links to generic articles [that feel] haphazardly written.
  • Very manual invite process. You cannot send a bulk invite, it must be done one-by-one which is very time consuming if you have to add more than 10 people in a month.
  • Cannot assign more than one approver at a time. This is unacceptable when you've imported 600 invoices and need to assign [and] approve one-by-one.
  • Can only make 84 payments at a time per batch.
  • International vendors cannot log in to see their activity. Our international vendors are blind to anything having to do with their monthly invoices and payments.
  • None. [I feel that] Bill.com does not offer anything you couldn't do yourself through the company bank account, or through a platform like QuickBooks.
  • Negative. This product has caused us to spend countless hours on manual processes, error fixing, angry vendors and endless confusion.
We are switching from Bill.com to Tipalti because it is able to handle everything Bill.com cannot and allows our company to quickly scale. Bill.com has had the opposite effect on our company. We could not continue to scale until we decided to stop using their service. It was either change payment systems or hire an accountant just to deal with the manual processes caused by Bill.com.

Do you think BILL delivers good value for the price?

No

Are you happy with BILL's feature set?

No

Did BILL live up to sales and marketing promises?

No

Did implementation of BILL go as expected?

I wasn't involved with the implementation phase

Would you buy BILL again?

No

I would only recommend Bill.com for a very small company that pays and receives funds only within the United States. [I think] this software is a nightmare for anything international. It is also not nearly robust enough to handle more than a handful of new vendors monthly. Everything about this system is manual and will not be able to scale with your company. We will be changing our software next month because of all the bottlenecks this has created for our company.