Review Bill - RIO3 Consulting
Rating: 8 out of 10
June 25, 2024
JR
Vetted Review
Verified User
8 years of experience
I will say Bill is a solid solution in comparison to other solutions used.
Starting at $45 per month
View Pricing Overview
What is BILL?
BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.
Learn from top reviewers
Review Bill - RIO3 Consulting
Rating: 8 out of 10
June 25, 2024Bill was used to pay other vendors as well as receive payments from clients in a secure and centralized platform. Privacy and speed were two major areas that Bill was able to ...
BILL is an excellent service that makes getting paid fast and efficient
Rating: 9 out of 10
June 24, 2024We utilized BILL in our organization in order to connect financially with a multitude of customers. The program allows us easy access to receive payments, invoice as needed as...
Tim Edwards
Administrative Assistant - Finance and Accounting
General Office Accounting Administrator
Magnetic Shield Corporation
3 years of experienceThis is a good tool to streamline AP.
Rating: 8 out of 10
May 1, 2024We use Bill.com for accounts payable. Some donors choose to make their donations through Bill.com, too. The approval process works through Bill.com. The system enables us to i...
Patrick Coelho
Executive - Finance and Accounting
CFO (Chief Financial Officer)
Evangelical Presbyterian Church
6 years of experienceBill.com holds onto ACH funds for weeks. Beware!
Rating: 1 out of 10
January 9, 2024We use this to process A/R only, both for treatment financed in-house and for billing consulting clients.
Verified user
Director
4 years of experienceBill.com Review
Rating: 1 out of 10
December 2, 2023We use Quickbooks Online for Accounting and Bill.com for AR and AP; invoicing via Credit Card and ACH. In my experience, Bill.com still has no way to change what appears on a ...
Craig Saling
Executive - Corporate
CEO (Chief Executive Officer)
Santa Barbara Cash Register
2 years of experienceBeware of BILL's small print. My actual cost of money was 273.75%
Rating: 1 out of 10
September 7, 2023I have two customers that use BILL to track their invoicing.
Verified user
Administrator
1 year of experienceBill.com always holds money for at least one extra day
Rating: 2 out of 10
October 31, 2022Do not use Bill.com if you rely on timely receipt of payment. It is a good option otherwise but they hold payments for ~1 week and their estimated delivery date is always inco...
Horrible Experience
Rating: 3 out of 10
August 17, 2022We subscribed to Bill.com to complement our Quickbooks.com accounting system and use mainly the Accounts Payable and Receivable features. One of our clients is using Bill.com ...
Verified user
C-Level Executive
1 year of experienceBill.com
Rating: 6 out of 10
July 14, 2022We needed a solution for our payables and bill.com fit the bill. The volume that we process (800+ per week) seems to cause problem with speed. We sync to Netsuite which causes...
Bill.com Is Worth It
Rating: 9 out of 10
June 17, 2022We use Bill.com to enter bills and pay vendors. We also use it to track vendor information, such as addresses, contact information and 1099 information. We are able to use Bil...
Brennan Stewart
Professional - Finance and Accounting
Senior Accountant
The Holdsworth Center
1 year of experienceBill.com Is Great for Bills
Rating: 6 out of 10
June 14, 2022I use Bill.com daily. I process vendor invoices and set up new vendors to pay.
Verified user
Employee
1 year of experienceBill.com is #1
Rating: 8 out of 10
June 3, 2022As a CPA firm, we are users of Bill.com ourselves and also offer it to clients. We use to track bills and bill payments and to have a one-stop portal to see all the invoices, ...
Terrible Experience that has really damaged my business
Rating: 1 out of 10
December 31, 2021I was using Bill.com for invoice collection. When the account first opened they were holding some of my larger ACH transfers from my clients until I could provide additional b...
Canadian? Bill.com Will Not Work for You. Zero Functionality & Sketchy Support.
Rating: 1 out of 10
December 18, 2021As a Canadian, I can't use Bill.com. As a writer, I tried to receive payments from my employer through Bill.com, and [I felt that] the entire process was convoluted and questi...
Delayed payments, faulty 2FA and unresponsive customer service
Rating: 1 out of 10
October 5, 2021I used Bill.com to attempt to receive a payment from a client.
Log in with LinkedIn to see content from your network
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Essentials
$45
Cloud
per user/per month
Team
$55
Cloud
per user/per month
Corporate
$79
Cloud
per user/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bill.com/product/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $45 per month
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is BILL?
BILL (NYSE: BILL) is a financial operations platform for small and midsize businesses (SMBs). For SMBs, BILL automates finance so businesses can thrive. The integrated platform helps businesses to more efficiently control their payables, receivables and spend and expense management. Businesses can use BILL’s proprietary member network of millions to pay or get paid faster. Headquartered in San Jose, California, BILL is a partner of U.S. financial institutions, accounting firms, and accounting software providers.
BILL Features
- Supported: AP and AR Automation
BILL Screenshots
BILL Integrations
BILL Competitors
BILL Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States |
Frequently Asked Questions
BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.
BILL starts at $45.
Reviewers rate Duplicate Bill Detection highest, with a score of 9.1.
The most common users of BILL are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(301)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised the software for its ability to serve as a central repository for all documents and information related to vendors, providing easy access to cash flow and remittance details. With its seamless integration with popular accounting systems like QuickBooks, NetSuite, and Xero, users can easily transfer data between platforms, eliminating the need for manual entry and saving time.
One of the key use cases of Bill.com is its ability to automate the entire accounts payable process. Users have found that they can easily scan vouchers to the website, assign them to vendors, and code them to the appropriate chart of accounts. The software also offers automated approvals, a voucher image library, and the option to facilitate ACH payments or cut physical checks. By digitizing the entire AP process, organizations have successfully moved their entire Accounts Payable function to the cloud using Bill.com, eliminating the need for a physical AP department.
In addition to accounts payable functionality, Bill.com also supports accounts receivable functions. Users have found value in being able to create invoices, route them to clients for approval, and receive payments directly through the platform. This streamlined approach not only simplifies the invoicing process but also allows for more accurate cash forecasting when both AP and AR functions are managed on the same system.
Overall, Bill.com has proven to be a versatile tool that addresses various financial challenges faced by organizations. From automating the invoice approval workflow and enabling a paperless process to providing transparency in check approvals and serving as a central hub for managing accounts payable, this software offers a range of practical solutions. Whether it's eliminating manual processes, improving cash flow management, or ensuring timely payments, Bill.com has emerged as a go-to solution for organizations looking to optimize their financial operations.
Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.
Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.
Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.
Limited Report Customization: Some users have expressed dissatisfaction with the limited options for customizing reports in Bill.com, stating that they are not robust enough.
Difficulties with Integration: Several users have mentioned difficulties when integrating Bill.com with other systems, such as AP systems integrating to Fixed Assets or GL systems. They feel that the integration capabilities are limited and could be improved.
Slow Problem Resolution and Support Response Time: A number of users have reported that problem resolution and support response time from the software provider are not considered timely. They feel that their issues were not addressed promptly and found the support to be lacking at times.
Users have made several recommendations based on their experience with .com. The three most common recommendations are as follows:
-
Improve handling of credit card transactions: Some users suggest enhancing the functionality of .com when it comes to dealing with credit card transactions. They believe that by making improvements in this area, the software can become even more versatile and useful for businesses.
-
Switch to a different format suitable for cell phones: Several users have recommended switching to a different format that is more mobile-friendly and better suited for use on cell phones. This change would allow users to access and utilize .com's features more conveniently while on the go.
-
Integrate with Quickbooks for better payment management: Many users recommend integrating .com with Quickbooks in order to enhance payment management capabilities. By doing so, businesses can streamline their financial processes and have a more efficient system for managing payments.
Overall, these recommendations highlight ways in which .com can further enhance its functionality and convenience for users.
Reviews
(1-25 of 42)Companies can't remove reviews or game the system. Here's why
Beware of BILL's small print. My actual cost of money was 273.75%
Rating: 1 out of 10
September 07, 2023
Verified User
Vetted Review
Verified User
1 year of experience
I don't recommend BILL to anyone
Horrible Experience
Rating: 3 out of 10
August 17, 2022
Verified User
Vetted Review
Verified User
1 year of experience
top solution out there to simplify accounting and finance tracking. Only negative note: they started charging for every single client ACH payment done through Quickbooks. Originally this feature was free, but then it grew to up to $10 per transaction. Reason for which we had to look into alternate solutions.
Bill.com Is Great for Bills
Rating: 6 out of 10
June 14, 2022
Verified User
Vetted Review
Verified User
1 year of experience
In my last job, we used Clients and Profits (which isn't listed as a product). We switched from it to NetSuite and I believe used Epay to print checks from CSV import files generated from NetSuite. Bill.com seems way easier and streamlined.
Bill.com is #1
Rating: 8 out of 10
June 03, 2022
AN
Vetted Review
Verified User
10 years of experience
I have not come across another solution as complete as Bill.com. I have looked at Concur, Quickbooks bill payments, bank payment systems and even more advanced systems like Intacct or Oracle, but none of then provides the features and benefits of Bill.com.
Canadian? Bill.com Will Not Work for You. Zero Functionality & Sketchy Support.
Rating: 1 out of 10
December 18, 2021
LF
Vetted Review
Verified User
Bill.com was something my employer uses in the US. But it certainly doesn't work here in Canada [in my experience]. Paypal is easy to retrieve payments from and Quickbooks is almost seamless. The sign-in process through the Bill.com App is ridiculous [in my opinion] and users must request a new password each time they use it.
Delayed payments, faulty 2FA and unresponsive customer service
Rating: 1 out of 10
October 05, 2021
JM
Vetted Review
Verified User
1 year of experience
My client selected Bill.com. I would advise future clients to simply send a bank transfer or use an alternative service. I loathe PayPal but at least it works [in my experience].
Accounting Coordinator Thoughts
Rating: 10 out of 10
October 05, 2021
Verified User
Vetted Review
Verified User
2 years of experience
We used to use microsoft GP and microsoft access to process our invoices. But Bill.com is much more effective and user friendly than the others.
Bill.com makes paying bills a snap!
Rating: 9 out of 10
May 24, 2021
DW
Vetted Review
Verified User
4 years of experience
I was not involved in the selection process but we implemented Bill.com when the business started in 2013, so we have used it from the beginning. We use QuickBooks Online for our management company bookkeeping but we choose to process payments through Bill.com because it's more efficient and has better features. We definitely do not want to print checks out of our office.
better hope you get it right the first time
Rating: 1 out of 10
May 03, 2021
Verified User
Vetted Review
Verified User
I have received paper checks and direct deposit from my previous employers. Those are much much easier to use.
The only problem I have had with those is being unable to deposit coin with my check for $x99.96 at some banks.
I did not select Bill.com, my employer did.
The only problem I have had with those is being unable to deposit coin with my check for $x99.96 at some banks.
I did not select Bill.com, my employer did.
Great software for growing companies
Rating: 8 out of 10
May 03, 2021
SH
Vetted Review
Verified User
3 years of experience
It's more flexible and affordable than Expensify and QB online. It allows a more novice user to understand and manage the backend of the platform. It costs less for growing companies since you don't have to sign a long contract. Its similar in flexibility of payments to PayPal but it's more professional and has more reporting and AR features.
Good AP solution but consider carefully the implementation design
Rating: 5 out of 10
May 02, 2021
Verified User
Vetted Review
Verified User
2 years of experience
We left Bill.com and went back to Sage Intacct AP module, corporate email inbox, and Amex Vender Payment Services.
Bill.com works!
Rating: 10 out of 10
May 01, 2021
Verified User
Vetted Review
Verified User
10 years of experience
Bill.com is very user friendly
Bill.com is not the best with customization and support
Rating: 1 out of 10
May 01, 2021
Verified User
Vetted Review
Verified User
1 year of experience
Bill does not stack well against it competitors. I believe Sage Intacct Accounts Payable or Purchasing Module would be a lot better used for all Accounts Payable needs. I also believe AvidXchange and Concur would come into a close second due to the fact that the publishers respond with quicker turnaround and are more knowledgeable and does allow ways to customize to your specific organization's process and needs.
Bill.com - most user friendly site!
Rating: 8 out of 10
May 01, 2021
SA
Vetted Review
Verified User
2 years of experience
We currently use Ariba, Coupa, Tungsten Network and many more invoice upload websites. Bill.com is a much easier user friendly site than majority of these other sites. Bill.com allows the upload process of invoices to be much simpler than many other sites. It also allows us to connect to our customers account in a few very simple clicks.
Highly advise against this tool
Rating: 1 out of 10
April 13, 2021
Verified User
Vetted Review
Verified User
1 year of experience
We are switching from Bill.com to Tipalti because it is able to handle everything Bill.com cannot and allows our company to quickly scale. Bill.com has had the opposite effect on our company. We could not continue to scale until we decided to stop using their service. It was either change payment systems or hire an accountant just to deal with the manual processes caused by Bill.com.
Huge Time and Money Saver!!
Rating: 8 out of 10
September 11, 2020
JM
Vetted Review
Verified User
3 years of experience
I know that QuickBooks Online has the option to directly pay vendors through its software, but I have found that using Bill.com is the best for paying your bills. The biggest difference is Bill.com has the approval requirement before any bill can be paid and you can require that a bill is approved by many different people. Also, I love how easy it is to use. It literally takes only minutes to process a bill and there is no need to worry about processing a check. Bill.com does integrate with QuickBooks.
A simple but effective system
Rating: 9 out of 10
January 16, 2020
Verified User
Vetted Review
Verified User
2 years of experience
Bill.com's strongest characteristic is that it integrates seamlessly with our GL system. Of the systems that I have used, Bill.com has required the least amount of mental energy ensuring that everything is being processed correctly and that all payments/transactions integrate correctly with our GL system. It has saved countless hours of both frustration and time working through canceling checks, reconciling bank statements, and researching system integration issues. I have yet to encounter a situation where something did not integrate correctly with our GL requiring us to reach out to support or burn energy researching which invoice didn't sync correctly when we complete our month-end close.
As noted previously, the approval workflows are much simpler than other systems I have used which limits Bill.com's ability to scale with an organization. Since implementing, we have largely migrated off of Bill.com as an invoice approval platform and instead use it primarily as a vehicle for initiating payments on all of our vendors. When used in this fashion, Bill.com is by far the easiest system to use.
As noted previously, the approval workflows are much simpler than other systems I have used which limits Bill.com's ability to scale with an organization. Since implementing, we have largely migrated off of Bill.com as an invoice approval platform and instead use it primarily as a vehicle for initiating payments on all of our vendors. When used in this fashion, Bill.com is by far the easiest system to use.
Works well for ACH payments
Rating: 7 out of 10
December 11, 2019
Verified User
Vetted Review
Verified User
3 years of experience
We looked at software called Connect Booster that would have integrated with another piece of software we use (ConnectWise). We selected Bill.com over Connect Booster because it was much more cost-effective. I wish there was a way to integrate credit card payments as well.
Efficient and Effective Software for Small Businesses
Rating: 8 out of 10
November 06, 2019
ER
Vetted Review
Verified User
2 years of experience
Any corporate card management software.
Bill.com is a solution for receivables and payables
Rating: 8 out of 10
October 24, 2019
PB
Vetted Review
Verified User
3 years of experience
Bill.com is the only one that does both receivables and payables in one platform. Bill.com is more for that than it is for document management.
Bill.com is the best AP Automation tool on the market
Rating: 9 out of 10
October 22, 2019
Verified User
Vetted Review
5 years of experience
Compared to Mineral.tree, Bill.com offers much of the same functionality at a much nice price point. I think Mineral Tree has Bill.com beat with some higher-end features, such as international capabilities, etc. Yet most domestic organizations do not require this advanced functionality, especially at such a high price point. Bill.com is the clear winner.
I couldn't live without Bill.com!!!
Rating: 10 out of 10
October 21, 2019
EL
Vetted Review
Verified User
1 year of experience
Bill.com covers your paperless AP needs
Rating: 6 out of 10
September 07, 2019
SK
Vetted Review
Verified User
2 years of experience
I have not used any other online AP systems recently.
Bill.com is the best tool for accounts payable
Rating: 9 out of 10
July 18, 2019
DT
Vetted Review
Verified User
2 years of experience
We tried Concur Invoice and it was not user-friendly at all. It was cumbersome, did not sync well with our system, was confusing for our field team to approve, and did not offer payment methods. We were so frustrated, and when we found Bill.com we were so elated. Bill.com solved so many problems for us that Concur could not.