Helping us to attract new clients for years!
Overall Satisfaction with BirdEye
We use BirdEye for our whole organization. Each time we sell a home, we send our clients a link to write a review about their experience. BirdEye gives prospective clients a window into the experiences of past clients. It gives me instant credibility as a salesperson, which has led to new business.
Pros
- They make it easy to capture reviews.
- They have great customer service if you have any questions or concerns.
- Their site shows up high when clients Google my name.
Cons
- I suppose it would be useful to be able to send multiple requests for reviews at the same time.
- BirdEye could send reminders to clients if they haven't written a review (after a few days or so).
- All in all, I am happy with their service.
4 - The salesperson (or listing agent), the administrator, and the buyer's agents. The listing agent will use it whenever he/she sells a home, the buyer's agent whenever they help a buyer find a home and the administrator is just there to manage the process. Often the administrator will be the one actually sending the reviews to clients.
- Clients are more easily sold on our service after they have seen reviews.
- Clients are more apt to contact us directly online when they see reviews.
- Not only buyers, but also sellers are online, so it's a win-win.
We haven't used any other software for reviews or reputation management at this point.
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