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Great Brand Reputation Management Partner
December 17, 2020

Great Brand Reputation Management Partner

Kristin Romero | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We use Birdeye primarily for brand reputation management and curation of online reviews. We use it across our entire organization and have built it into our front-line staff's workflows when assisting our members. It has significantly impacted our online brand presence, since prior to working with Birdeye we had virtually no online reviews out there.
  • Their support is excellent. Always fast and efficient.
  • Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
  • Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.
  • There really are no cons in terms of functionality.
  • It can be a bit pricey depending on your industry and how many locations you have.
  • It has helped us grow our organic website traffic among new users.
  • It has significantly helped our member experience department in communicating with members and addressing concerns.
  • Birdeye has helped us achieve our brand reputation management goals.
Birdeye was as robust as Podium, however, when we evaluated them, there was a significant cost savings for basically the same functionality.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

It is very simple to use. And if there's something you're confused about, their support is fast and responsive and can walk you through any of the features.
Support is excellent. Fast, efficient, knowledgeable. If there's an issue that is more in depth, your ticket will be escalated and addressed quickly.
I would highy recommend Birdeye to any company or industry that is actively searching to incorporate a proactive brand reputation management strategy for their organization.