The Reputation Game Done Right.
December 15, 2020

The Reputation Game Done Right.

Mark Renkens | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Birdeye

We currently use Birdeye internally and externally for all of our reputation management client base.
  • Ease of use/CX
  • The wealth of data you can pull
  • Insights
  • Functionality with platform APIs
  • Ability to respond natively to platforms aside from Google and Facebook
  • Reporting! Please make them look client-ready instead of being so .csv-heavy.
  • We've maintained clients for years at a time and been able to leverage this service for other digital offerings.
  • Birdeye's reporting can sometimes be at the mercy of the platforms it monitors.
  • Noting GMB's reviews tab makes me wonder what else Birdeye can offer in this space to entice clients.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

I've had to train 4-5 people on Birdeye and each time, folks leave with a full understanding of how to interact.
Support can always be better. I feel like there are shifts in leads at Birdeye all the time and it's hard to create a relationship with someone only to then be told you're being re-assigned. Would be nice to stick it through with someone for more time than a year or less. Not sure of the varying degrees of support and what's offered based on how much you spend with Birdeye, but that seems to be a heavy factor on the outside looking in.
As I've not used other platforms much, I'm inclined to think Birdeye does what it does well and better than most. Bringing Birdeye to a client immediately sets them at ease for the tasks at hand.