Overall Satisfaction with Birdeye
We currently use Birdeye internally and externally for all of our reputation management client base.
- Ease of use/CX
- The wealth of data you can pull
- Insights
- Functionality with platform APIs
- Ability to respond natively to platforms aside from Google and Facebook
- Reporting! Please make them look client-ready instead of being so .csv-heavy.
- We've maintained clients for years at a time and been able to leverage this service for other digital offerings.
- Birdeye's reporting can sometimes be at the mercy of the platforms it monitors.
- Noting GMB's reviews tab makes me wonder what else Birdeye can offer in this space to entice clients.
Do you think Birdeye delivers good value for the price?
Yes
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
Yes
Did implementation of Birdeye go as expected?
Yes
Would you buy Birdeye again?
Yes